Post-Install Task - The system cannot find the file specified.
I am running into an issue where for one post-install task. I am installing Cisco Jabber and while that msi works just fine, we need to replace the default XML file with the XML file for our setting. Currently, I have two separate tasks for this. The first is for the Jabber.msi and the second is to replace the XML file.
For the XML task, I have uploaded the xml file to the task, and the cmd line is:
xcopy jabber-config-defaults.xml "c:\Program Files (x86)\Cisco Systems\Cisco Jabber" /q /y
(I have tried to remove the quotations on the file path, and even added in the rich-text quotations, all same error.)
The error that KACE is giving me is:
Task ID: 113
Task name: Jabber XML
Return code: 2
Error description: The system cannot find the file specified.
I have even tried to bundle the Jabber install.msi, the xml file and a batch file but that gives a different error.
Task ID: 114
Task name: Jabber
Return code: 4
Error description: Unknown error
The batch file is:
msiexec /i CiscoJabberSetup.msi /quiet CLEAR=1 SERVICES_DOMAIN=johnson.local
timeout /t 3 /nobreak
xcopy jabber-config-defaults.xml ”c:\Program Files (x86)\Cisco Systems\Cisco Jabber“ /q /y
What am I missing/doing wrong? I know it has to be something simple....
Thank you
Answers (1)
When a post-installation fails with the error message "Error description: The system cannot find the file specified.", it means that the file you were calling from the command line is not there.
I will suggest making sure that the command line is calling the same file attached to your post-installation task.
If you are going to bundle the MSI and XML file together make sure the zip file has the content on its root and there is no folder between the content. The reason for this is that SDA will only unzip files up to 1 level.
Good Example: ZIP -> MSI and XML
Bad Example: ZIP -> Folder -> MSI and XML.