/build/static/layout/Breadcrumb_cap_w.png

Reading Run Now Status logs - help

I am attempting to do a Run Script uninstall of Firefox 32bit, to push out the newest 64bit version. I am not sure why it's failing, but I also cannot read the logs properly to figure it out. I'll attach the log and hopefully someone has input as to what is going wrong and can show me where I see the issue. My first guess is outdated credentials.

Edit: It WAS outdated credentials, but a rundown of how to read these logs would be great

Output Log

Running with credntials provided: domain [WPS] user [tech]
Matches: C:/Program Files (x86)\Mozilla Firefox\uninstall\helper.exe
Creating process returned non-zero: C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe /S: (4294967295)
Error Code: -1
Status Code: 0

Activity Log

verify - search
Searching for: file helper.exe C:\Program Files (x86)\Mozilla Firefox\uninstall C:\ log
verify - on_verify_success
verify - on_verify_failure
verify - launch_program
Launching program: 'C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe' '/S' wait='true'

Debug Log

Running kbot: runkbot 298 1548683516
KBotScript::LogScriptInfo - Start
id=298 name=Firefox x86 uninstall version=1548683516 type=policy
execute disconnected=false logged_off=true
execute events
KBotScript::LogScriptInfo - Finish
KBotScript::LogScriptInfo - Start
id=298 name=Firefox x86 uninstall version=1548683516 type=policy
execute disconnected=false logged_off=true
execute events
KBotScript::LogScriptInfo - Finish
runkbot    ----- launching [path='C:\Program Files (x86)\Mozilla Firefox\uninstall' program='helper.exe' parms='/S' wait='true'] -----



1 Comment   [ + ] Show comment
  • An AntiVirus is blocking the install, try to whitelist KACE executables:

    See:

    https://support.quest.com/kb/111785/which-directories-and-files-do-i-need-to-whitelist-for-the-sma-agent- - Channeler 5 years ago

Answers (1)

Posted by: SMal.tmcc 5 years ago
Red Belt
1

try to run as current logged in user and see if it is looking for the appdata directories.


Comments:
  • you need to google
    https://www.google.com/search?client=firefox-b-1-ab&q=error+4294967295

    look at the:
    Run Failed exit code 4294967295 | Symantec Connect Community link - SMal.tmcc 5 years ago
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ