KACE Product Support

Could you post the exact error you get.

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2705.

The install location should be c:\pivot test



Below is the log file from the install.

=== Verbose logging started: 12/8/2008 8:51:16 Build type: SHIP UNICODE 3.01.4001.5512 Calling process: D:\WINDOWS\System32\msiexec.exe ===
MSI (c) (10:54) [08:51:16:666]: Resetting cached policy values
MSI (c) (10:54) [08:51:16:666]: Machine policy value 'Debug' is 0
MSI (c) (10:54) [08:51:16:666]: ******* RunEngine:
******* Product: \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi
******* Action:
******* CommandLine: **********
MSI (c) (10:54) [08:51:16:666]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (10:54) [08:51:16:666]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (10:54) [08:51:17:276]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (10:54) [08:51:17:276]: SOFTWARE RESTRICTION POLICY: Verifying package --> '\\nas\sw$\Pivot\TEST ONLY\PivotTest.msi' against software restriction policy
MSI (c) (10:54) [08:51:17:276]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (10:54) [08:51:17:276]: SOFTWARE RESTRICTION POLICY: \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi is not digitally signed
MSI (c) (10:54) [08:51:17:338]: SOFTWARE RESTRICTION POLICY: \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (10:54) [08:51:17:854]: Cloaking enabled.
MSI (c) (10:54) [08:51:17:854]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (10:54) [08:51:17:901]: End dialog not enabled
MSI (c) (10:54) [08:51:17:901]: Original package ==> \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi
MSI (c) (10:54) [08:51:17:901]: Package we're running from ==> D:\DOCUME~1\MS0E41~1.INS\LOCALS~1\Temp\c7390c9.msi
MSI (c) (10:54) [08:51:17:963]: APPCOMPAT: looking for appcompat database entry with ProductCode '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'.
MSI (c) (10:54) [08:51:17:995]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (10:54) [08:51:18:010]: MSCOREE not loaded loading copy from system32
MSI (c) (10:54) [08:51:18:104]: Machine policy value 'TransformsSecure' is 0
MSI (c) (10:54) [08:51:18:104]: User policy value 'TransformsAtSource' is 0
MSI (c) (10:54) [08:51:18:120]: Note: 1: 2262 2: MsiFileHash 3: -2147287038
MSI (c) (10:54) [08:51:18:120]: Machine policy value 'DisablePatch' is 0
MSI (c) (10:54) [08:51:18:120]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (10:54) [08:51:18:120]: Machine policy value 'DisableLUAPatching' is 1
MSI (c) (10:54) [08:51:18:120]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (10:54) [08:51:18:120]: APPCOMPAT: looking for appcompat database entry with ProductCode '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'.
MSI (c) (10:54) [08:51:18:120]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (10:54) [08:51:18:120]: Transforms are not secure.
MSI (c) (10:54) [08:51:18:120]: Command Line: CURRENTDIRECTORY=\\nas\sw$\Pivot\TEST ONLY CLIENTUILEVEL=0 CLIENTPROCESSID=1552
MSI (c) (10:54) [08:51:18:120]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{77618998-88D3-454F-8DBA-F0BDC4996598}'.
MSI (c) (10:54) [08:51:18:120]: Product Code passed to Engine.Initialize: '
MSI (c) (10:54) [08:51:18:120]: Product Code from property table before transforms: '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'
MSI (c) (10:54) [08:51:18:120]: Product Code from property table after transforms: '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'
MSI (c) (10:54) [08:51:18:120]: Product not registered: beginning first-time install
MSI (c) (10:54) [08:51:18:120]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (10:54) [08:51:18:120]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (10:54) [08:51:18:135]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (10:54) [08:51:18:135]: Adding new sources is allowed.
MSI (c) (10:54) [08:51:18:135]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (10:54) [08:51:18:135]: Package name extracted from package path: 'PivotTest.msi'
MSI (c) (10:54) [08:51:18:135]: Package to be registered: 'PivotTest.msi'
MSI (c) (10:54) [08:51:18:135]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (10:54) [08:51:18:151]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:166]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2729
MSI (c) (10:54) [08:51:18:182]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (10:54) [08:51:18:182]: PROPERTY CHANGE: Modifying ALLUSERS property. Its current value is '2'. Its new value: '1'.
MSI (c) (10:54) [08:51:18:182]: Machine policy value 'DisableMsi' is 1
MSI (c) (10:54) [08:51:18:182]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (10:54) [08:51:18:182]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (10:54) [08:51:18:182]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (10:54) [08:51:18:182]: Running product '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}' with elevated privileges: Product is assigned.
MSI (c) (10:54) [08:51:18:182]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is '\\nas\sw$\Pivot\TEST ONLY'.
MSI (c) (10:54) [08:51:18:182]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (10:54) [08:51:18:182]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1552'.
MSI (c) (10:54) [08:51:18:182]: TRANSFORMS property is now:
MSI (c) (10:54) [08:51:18:182]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Application Data
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Favorites
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\NetHood
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\My Documents
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\PrintHood
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Recent
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\SendTo
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Templates
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Application Data
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Local Settings\Application Data
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\My Documents\My Pictures
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Desktop
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu\Programs\Administrative Tools
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu\Programs\Startup
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu\Programs
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Desktop
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Templates
MSI (c) (10:54) [08:51:18:182]: SHELL32::SHGetFolderPath returned: D:\WINDOWS\Fonts
MSI (c) (10:54) [08:51:18:213]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (10:54) [08:51:18:245]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (10:54) [08:51:18:245]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (10:54) [08:51:18:245]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'District Machine'.
MSI (c) (10:54) [08:51:18:245]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (10:54) [08:51:18:245]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Sugarcreek Local Schools'.
MSI (c) (10:54) [08:51:18:245]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'D:\DOCUME~1\MS0E41~1.INS\LOCALS~1\Temp\c7390c9.msi'.
MSI (c) (10:54) [08:51:18:245]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is '\\nas\sw$\Pivot\TEST ONLY\PivotTest.msi'.
MSI (c) (10:54) [08:51:18:245]: PROPERTY CHANGE: Adding SourceDir property. Its value is '\\nas\sw$\Pivot\TEST ONLY\'.
MSI (c) (10:54) [08:51:18:245]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is '\\nas\sw$\Pivot\TEST ONLY\'.
MSI (c) (10:C8) [08:51:18:276]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '3.01'.
MSI (c) (10:C8) [08:51:18:276]: Note: 1: 2262 2: ControlCondition 3: -2147287038
MSI (c) (10:C8) [08:51:18:276]: Note: 1: 2262 2: EventMapping 3: -2147287038
MSI (c) (10:C8) [08:51:18:276]: Note: 1: 2262 2: UIText 3: -2147287038
=== Logging started: 12/8/2008 8:51:18 ===
MSI (c) (10:54) [08:51:18:291]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (c) (10:54) [08:51:18:291]: Machine policy value 'DisableRollback' is 0
MSI (c) (10:54) [08:51:18:291]: User policy value 'DisableRollback' is 0
MSI (c) (10:54) [08:51:18:291]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (10:54) [08:51:18:291]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (10:54) [08:51:18:291]: Doing action: INSTALL
MSI (c) (10:54) [08:51:18:291]: Note: 1: 2262 2: ActionText 3: -2147287038
Action 8:51:18: INSTALL.
Action start 8:51:18: INSTALL.
MSI (c) (10:54) [08:51:18:307]: Note: 1: 2262 2: InstallUISequence 3: -2147287038
MSI (c) (10:54) [08:51:18:307]: UI Sequence table 'InstallUISequence' is missing or empty.
MSI (c) (10:54) [08:51:18:307]: In client but switching to server to run ExecuteSequence
MSI (c) (10:54) [08:51:18:307]: Grabbed execution mutex.
MSI (c) (10:54) [08:51:18:307]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (10:54) [08:51:18:307]: Switching to server: ALLUSERS="1" ACTION="INSTALL" SOURCEDIR="\\nas\sw$\Pivot\TEST ONLY\" COMPANYNAME="Sugarcreek Local Schools" USERNAME="District Machine" CLIENTPROCESSID="1552" CLIENTUILEVEL="0" CURRENTDIRECTORY="\\nas\sw$\Pivot\TEST ONLY"
MSI (s) (80:00) [08:51:18:338]: Grabbed execution mutex.
MSI (s) (80:D8) [08:51:18:338]: Resetting cached policy values
MSI (s) (80:D8) [08:51:18:338]: Machine policy value 'Debug' is 0
MSI (s) (80:D8) [08:51:18:338]: ******* RunEngine:
******* Product: \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi
******* Action: INSTALL
******* CommandLine: **********
MSI (s) (80:D8) [08:51:18:338]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (80:D8) [08:51:18:338]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (80:D8) [08:51:18:370]: File will have security applied from OpCode.
MSI (s) (80:D8) [08:51:18:385]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (80:D8) [08:51:18:385]: SOFTWARE RESTRICTION POLICY: Verifying package --> '\\nas\sw$\Pivot\TEST ONLY\PivotTest.msi' against software restriction policy
MSI (s) (80:D8) [08:51:18:385]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (80:D8) [08:51:18:385]: SOFTWARE RESTRICTION POLICY: \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi is not digitally signed
MSI (s) (80:D8) [08:51:18:385]: SOFTWARE RESTRICTION POLICY: \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (80:D8) [08:51:18:385]: End dialog not enabled
MSI (s) (80:D8) [08:51:18:385]: Original package ==> \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi
MSI (s) (80:D8) [08:51:18:385]: Package we're running from ==> D:\WINDOWS\Installer\c7397ae.msi
MSI (s) (80:D8) [08:51:18:401]: APPCOMPAT: looking for appcompat database entry with ProductCode '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'.
MSI (s) (80:D8) [08:51:18:401]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (80:D8) [08:51:18:401]: MSCOREE not loaded loading copy from system32
MSI (s) (80:D8) [08:51:18:401]: Machine policy value 'TransformsSecure' is 0
MSI (s) (80:D8) [08:51:18:401]: User policy value 'TransformsAtSource' is 0
MSI (s) (80:D8) [08:51:18:401]: Note: 1: 2262 2: MsiFileHash 3: -2147287038
MSI (s) (80:D8) [08:51:18:401]: Machine policy value 'DisablePatch' is 0
MSI (s) (80:D8) [08:51:18:401]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (80:D8) [08:51:18:401]: Machine policy value 'DisableLUAPatching' is 1
MSI (s) (80:D8) [08:51:18:401]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (80:D8) [08:51:18:401]: APPCOMPAT: looking for appcompat database entry with ProductCode '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'.
MSI (s) (80:D8) [08:51:18:401]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (80:D8) [08:51:18:401]: Transforms are not secure.
MSI (s) (80:D8) [08:51:18:401]: Command Line: ALLUSERS=1 ACTION=INSTALL SOURCEDIR=\\nas\sw$\Pivot\TEST ONLY\ COMPANYNAME=Sugarcreek Local Schools USERNAME=District Machine CLIENTPROCESSID=1552 CLIENTUILEVEL=0 CURRENTDIRECTORY=\\nas\sw$\Pivot\TEST ONLY ACTION=INSTALL
MSI (s) (80:D8) [08:51:18:401]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{77618998-88D3-454F-8DBA-F0BDC4996598}'.
MSI (s) (80:D8) [08:51:18:401]: Product Code passed to Engine.Initialize: '
MSI (s) (80:D8) [08:51:18:401]: Product Code from property table before transforms: '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'
MSI (s) (80:D8) [08:51:18:401]: Product Code from property table after transforms: '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}'
MSI (s) (80:D8) [08:51:18:401]: Product not registered: beginning first-time install
MSI (s) (80:D8) [08:51:18:401]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (80:D8) [08:51:18:401]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (80:D8) [08:51:18:401]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (80:D8) [08:51:18:401]: Adding new sources is allowed.
MSI (s) (80:D8) [08:51:18:401]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (80:D8) [08:51:18:401]: Package name extracted from package path: 'PivotTest.msi'
MSI (s) (80:D8) [08:51:18:401]: Package to be registered: 'PivotTest.msi'
MSI (s) (80:D8) [08:51:18:401]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (80:D8) [08:51:18:401]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:401]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:401]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:401]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2729
MSI (s) (80:D8) [08:51:18:416]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Modifying ALLUSERS property. Its current value is '2'. Its new value: '1'.
MSI (s) (80:D8) [08:51:18:416]: Machine policy value 'DisableMsi' is 1
MSI (s) (80:D8) [08:51:18:416]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (80:D8) [08:51:18:416]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (80:D8) [08:51:18:416]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (80:D8) [08:51:18:416]: Running product '{F95DE217-DABC-4A62-ADC2-2537ACBAC97E}' with elevated privileges: Product is assigned.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is '\\nas\sw$\Pivot\TEST ONLY\'.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Sugarcreek Local Schools'.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'District Machine'.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1552'.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is '\\nas\sw$\Pivot\TEST ONLY'.
MSI (s) (80:D8) [08:51:18:416]: TRANSFORMS property is now:
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Deleting SOURCEDIR property. Its current value is '\\nas\sw$\Pivot\TEST ONLY\'.
MSI (s) (80:D8) [08:51:18:416]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (80:D8) [08:51:18:416]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Application Data
MSI (s) (80:D8) [08:51:18:416]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Favorites
MSI (s) (80:D8) [08:51:18:416]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\NetHood
MSI (s) (80:D8) [08:51:18:432]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\My Documents
MSI (s) (80:D8) [08:51:18:432]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\PrintHood
MSI (s) (80:D8) [08:51:18:432]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Recent
MSI (s) (80:D8) [08:51:18:432]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\SendTo
MSI (s) (80:D8) [08:51:18:432]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Templates
MSI (s) (80:D8) [08:51:18:432]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Application Data
MSI (s) (80:D8) [08:51:18:432]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Local Settings\Application Data
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\My Documents\My Pictures
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Start Menu
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Desktop
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu\Programs\Administrative Tools
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu\Programs\Startup
MSI (s) (80:D8) [08:51:18:448]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu\Programs
MSI (s) (80:D8) [08:51:18:463]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Start Menu
MSI (s) (80:D8) [08:51:18:463]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Desktop
MSI (s) (80:D8) [08:51:18:463]: SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Templates
MSI (s) (80:D8) [08:51:18:463]: SHELL32::SHGetFolderPath returned: D:\WINDOWS\Fonts
MSI (s) (80:D8) [08:51:18:463]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (80:D8) [08:51:18:463]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (80:D8) [08:51:18:463]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'D:\WINDOWS\Installer\c7397ae.msi'.
MSI (s) (80:D8) [08:51:18:463]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is '\\nas\sw$\Pivot\TEST ONLY\PivotTest.msi'.
=== Logging started: 12/8/2008 8:51:18 ===
MSI (s) (80:D8) [08:51:18:463]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (80:D8) [08:51:18:463]: Machine policy value 'DisableRollback' is 0
MSI (s) (80:D8) [08:51:18:463]: User policy value 'DisableRollback' is 0
MSI (s) (80:D8) [08:51:18:463]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (s) (80:D8) [08:51:18:463]: Doing action: INSTALL
MSI (s) (80:D8) [08:51:18:463]: Note: 1: 2262 2: ActionText 3: -2147287038
Action 8:51:18: INSTALL.
Action start 8:51:18: INSTALL.
MSI (s) (80:D8) [08:51:18:463]: Running ExecuteSequence
MSI (s) (80:D8) [08:51:18:463]: Doing action: AppSearch
Action 8:51:18: AppSearch. Searching for installed applications
Action start 8:51:18: AppSearch.
MSI (s) (80:D8) [08:51:18:495]: Note: 1: 2262 2: AppSearch 3: -2147287038
Action ended 8:51:18: AppSearch. Return value 1.
MSI (s) (80:D8) [08:51:18:495]: Doing action: LaunchConditions
Action 8:51:18: LaunchConditions. Evaluating launch conditions
Action start 8:51:18: LaunchConditions.
MSI (s) (80:D8) [08:51:18:495]: Note: 1: 2262 2: LaunchCondition 3: -2147287038
Action ended 8:51:18: LaunchConditions. Return value 1.
MSI (s) (80:D8) [08:51:18:495]: Doing action: FindRelatedProducts
Action 8:51:18: FindRelatedProducts. Searching for related applications
Action start 8:51:18: FindRelatedProducts.
MSI (s) (80:D8) [08:51:18:495]: Note: 1: 2262 2: Upgrade 3: -2147287038
Action ended 8:51:18: FindRelatedProducts. Return value 1.
MSI (s) (80:D8) [08:51:18:495]: Skipping action: ISPreventDowngrade (condition is false)
MSI (s) (80:D8) [08:51:18:495]: Skipping action: CCPSearch (condition is false)
MSI (s) (80:D8) [08:51:18:495]: Skipping action: RMCCPSearch (condition is false)
MSI (s) (80:D8) [08:51:18:495]: Doing action: ValidateProductID
Action 8:51:18: ValidateProductID.
Action start 8:51:18: ValidateProductID.
Action ended 8:51:18: ValidateProductID. Return value 1.
MSI (s) (80:D8) [08:51:18:495]: Doing action: CostInitialize
Action 8:51:18: CostInitialize. Computing space requirements
Action start 8:51:18: CostInitialize.
MSI (s) (80:D8) [08:51:18:495]: Machine policy value 'MaxPatchCacheSize' is 10
MSI (s) (80:D8) [08:51:18:541]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'D:\'.
MSI (s) (80:D8) [08:51:18:541]: Note: 1: 2705 2: Directory
MSI (s) (80:D8) [08:51:18:541]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2705: Invalid table: Directory; Could not be linked as tree.
MSI (c) (10:C8) [08:51:18:557]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898. DlgFont8, Tahoma, 0
MSI (c) (10:C8) [08:51:18:557]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (c) (10:C8) [08:51:18:557]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2888: Executing the Binary view failed
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: Binary, ,
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2705. The arguments are: Directory, ,
MSI (s) (80:D8) [08:51:54:011]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (80:D8) [08:51:54:011]: Product: PivotTest -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2705. The arguments are: Directory, ,
Action ended 8:51:54: CostInitialize. Return value 3.
Action ended 8:51:54: INSTALL. Return value 3.
Property(S): UpgradeCode = {7A6254EE-B2A1-4042-B0D6-59FB23794009}
Property(S): VersionNT = 501
Property(S): ProgramFilesFolder = D:\Program Files\
Property(S): Wizard = Setup Wizard
Property(S): RepairIcon = repairic
Property(S): Setup = Setup
Property(S): RemoveIcon = removico
Property(S): Progress2 = installs
Property(S): Progress1 = Installing
Property(S): ProductLanguage = 1033
Property(S): ProductID = none
Property(S): PROMPTROLLBACKCOST = P
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): ProductCode = {F95DE217-DABC-4A62-ADC2-2537ACBAC97E}
Property(S): PIDKEY = 111-1111111
Property(S): InstallerIcon = insticon
Property(S): InfoIcon = info
Property(S): INSTALLLEVEL = 3
Property(S): IAgree = No
Property(S): ExclamationIcon = exclamic
Property(S): ErrorDialog = ErrorDlg
Property(S): DlgTitleFont = {&DlgFontBold8}
Property(S): DialogBitmap = dlgbmp
Property(S): DefaultUIFont = DlgFont8
Property(S): CustomSetupIcon = custicon
Property(S): CompleteSetupIcon = completi
Property(S): ButtonText_Yes = &Yes
Property(S): ButtonText_Return = &Return
Property(S): ButtonText_Retry = &Retry
Property(S): ButtonText_Resume = &Resume
Property(S): ButtonText_Reset = &Reset
Property(S): ButtonText_Remove = &Remove
Property(S): ButtonText_OK = OK
Property(S): ButtonText_No = &No
Property(S): ButtonText_Next = &Next >
Property(S): ButtonText_Install = &Install
Property(S): ButtonText_Ignore = &Ignore
Property(S): ButtonText_Finish = &Finish
Property(S): ButtonText_Exit = &Exit
Property(S): ButtonText_Cancel = Cancel
Property(S): ButtonText_Browse = Br&owse
Property(S): ButtonText_Back = < &Back
Property(S): ALLUSERS = 1
Property(S): ROOTDRIVE = D:\
Property(S): UILevel = 5
Property(S): OriginalDatabase = \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi
Property(S): DATABASE = D:\WINDOWS\Installer\c7397ae.msi
Property(S): Privileged = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
Property(S): MsiNetAssemblySupport = 2.0.50727.42
Property(S): Date = 12/8/2008
Property(S): Time = 8:51:54
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 26
Property(S): ScreenY = 1024
Property(S): ScreenX = 1280
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = 10JCG61
Property(S): UserLanguageID = 1033
Property(S): UserSID = S-1-5-21-863792749-2628694441-2911901671-1485
Property(S): LogonUser = ms.installer
Property(S): AdminUser = 1
Property(S): VirtualMemory = 878
Property(S): PhysicalMemory = 510
Property(S): Intel = 15
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): RecentFolder = D:\Documents and Settings\ms.installer\Recent\
Property(S): PrintHoodFolder = D:\Documents and Settings\ms.installer\PrintHood\
Property(S): NetHoodFolder = D:\Documents and Settings\ms.installer\NetHood\
Property(S): RemoteAdminTS = 1
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 3
Property(S): WindowsBuild = 2600
Property(S): VersionMsi = 3.01
Property(S): CURRENTDIRECTORY = \\nas\sw$\Pivot\TEST ONLY
Property(S): CLIENTUILEVEL = 0
Property(S): CLIENTPROCESSID = 1552
Property(S): USERNAME = District Machine
Property(S): COMPANYNAME = Sugarcreek Local Schools
Property(S): VersionDatabase = 200
Property(S): ACTION = INSTALL
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {77618998-88D3-454F-8DBA-F0BDC4996598}
Property(S): ProductVersion = 2.2.5.0
Property(S): Manufacturer = PeterBoone
Property(S): ProductName = PivotTest
Property(S): WindowsFolder = D:\WINDOWS\
Property(S): InstallMode = Typical
Property(S): WindowsVolume = D:\
Property(S): TemplateFolder = D:\Documents and Settings\All Users\Templates\
Property(S): TempFolder = D:\DOCUME~1\MS0E41~1.INS\LOCALS~1\Temp\
Property(S): SystemFolder = D:\WINDOWS\system32\
Property(S): System16Folder = D:\WINDOWS\system\
Property(S): StartupFolder = D:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = D:\Documents and Settings\All Users\Start Menu\
Property(S): SendToFolder = D:\Documents and Settings\ms.installer\SendTo\
Property(S): ProgramMenuFolder = D:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): PersonalFolder = D:\Documents and Settings\ms.installer\My Documents\
Property(S): MyPicturesFolder = D:\Documents and Settings\ms.installer\My Documents\My Pictures\
Property(S): LocalAppDataFolder = D:\Documents and Settings\ms.installer\Local Settings\Application Data\
Property(S): FontsFolder = D:\WINDOWS\Fonts\
Property(S): FavoritesFolder = D:\Documents and Settings\ms.installer\Favorites\
Property(S): DesktopFolder = D:\Documents and Settings\All Users\Desktop\
Property(S): CommonFilesFolder = D:\Program Files\Common Files\
Property(S): CommonAppDataFolder = D:\Documents and Settings\All Users\Application Data\
Property(S): AppDataFolder = D:\Documents and Settings\ms.installer\Application Data\
Property(S): AdminToolsFolder = D:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(S): BannerBitmap = bannrbmp
MSI (s) (80:D8) [08:51:54:089]: MainEngineThread is returning 1603
MSI (c) (10:54) [08:51:54:104]: Back from server. Return value: 1603
MSI (c) (10:54) [08:51:54:104]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
Action ended 8:51:54: INSTALL. Return value 3.
Property(C): UpgradeCode = {7A6254EE-B2A1-4042-B0D6-59FB23794009}
Property(C): VersionNT = 501
Property(C): ProgramFilesFolder = D:\Program Files\
Property(C): SourceDir = \\nas\sw$\Pivot\TEST ONLY\
Property(C): Wizard = Setup Wizard
Property(C): RepairIcon = repairic
Property(C): Setup = Setup
Property(C): RemoveIcon = removico
Property(C): Progress2 = installs
Property(C): Progress1 = Installing
Property(C): ProductLanguage = 1033
Property(C): ProductID = none
Property(C): PROMPTROLLBACKCOST = P
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): ProductCode = {F95DE217-DABC-4A62-ADC2-2537ACBAC97E}
Property(C): PIDKEY = 111-1111111
Property(C): InstallerIcon = insticon
Property(C): InfoIcon = info
Property(C): INSTALLLEVEL = 3
Property(C): IAgree = No
Property(C): ExclamationIcon = exclamic
Property(C): ErrorDialog = ErrorDlg
Property(C): DlgTitleFont = {&DlgFontBold8}
Property(C): DialogBitmap = dlgbmp
Property(C): DefaultUIFont = DlgFont8
Property(C): CustomSetupIcon = custicon
Property(C): CompleteSetupIcon = completi
Property(C): ButtonText_Yes = &Yes
Property(C): ButtonText_Return = &Return
Property(C): ButtonText_Retry = &Retry
Property(C): ButtonText_Resume = &Resume
Property(C): ButtonText_Reset = &Reset
Property(C): ButtonText_Remove = &Remove
Property(C): ButtonText_OK = OK
Property(C): ButtonText_No = &No
Property(C): ButtonText_Next = &Next >
Property(C): ButtonText_Install = &Install
Property(C): ButtonText_Ignore = &Ignore
Property(C): ButtonText_Finish = &Finish
Property(C): ButtonText_Exit = &Exit
Property(C): ButtonText_Cancel = Cancel
Property(C): ButtonText_Browse = Br&owse
Property(C): ButtonText_Back = < &Back
Property(C): ALLUSERS = 1
Property(C): ACTION = INSTALL
Property(C): UILevel = 5
Property(C): VersionHandler = 3.01
Property(C): SOURCEDIR = \\nas\sw$\Pivot\TEST ONLY\
Property(C): OriginalDatabase = \\nas\sw$\Pivot\TEST ONLY\PivotTest.msi
Property(C): DATABASE = D:\DOCUME~1\MS0E41~1.INS\LOCALS~1\Temp\c7390c9.msi
Property(C): COMPANYNAME = Sugarcreek Local Schools
Property(C): USERNAME = District Machine
Property(C): Privileged = 1
Property(C): RedirectedDllSupport = 2
Property(C): MsiWin32AssemblySupport = 5.1.2600.5512
Property(C): MsiNetAssemblySupport = 2.0.50727.42
Property(C): Date = 12/8/2008
Property(C): Time = 8:51:54
Property(C): TTCSupport = 1
Property(C): ColorBits = 32
Property(C): TextHeight = 16
Property(C): BorderSide = 1
Property(C): BorderTop = 1
Property(C): CaptionHeight = 26
Property(C): ScreenY = 1024
Property(C): ScreenX = 1280
Property(C): SystemLanguageID = 1033
Property(C): ComputerName = 10JCG61
Property(C): UserLanguageID = 1033
Property(C): UserSID = S-1-5-21-863792749-2628694441-2911901671-1485
Property(C): LogonUser = ms.installer
Property(C): AdminUser = 1
Property(C): VirtualMemory = 880
Property(C): PhysicalMemory = 510
Property(C): Intel = 15
Property(C): ShellAdvtSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): GPTSupport = 1
Property(C): RecentFolder = D:\Documents and Settings\ms.installer\Recent\
Property(C): PrintHoodFolder = D:\Documents and Settings\ms.installer\PrintHood\
Property(C): NetHoodFolder = D:\Documents and Settings\ms.installer\NetHood\
Property(C): RemoteAdminTS = 1
Property(C): MsiNTProductType = 1
Property(C): ServicePackLevelMinor = 0
Property(C): ServicePackLevel = 3
Property(C): WindowsBuild = 2600
Property(C): VersionMsi = 3.01
Property(C): VersionDatabase = 200
Property(C): CLIENTPROCESSID = 1552
Property(C): CLIENTUILEVEL = 0
Property(C): CURRENTDIRECTORY = \\nas\sw$\Pivot\TEST ONLY
Property(C): PackagecodeChanging = 1
Property(C): ProductState = -1
Property(C): PackageCode = {77618998-88D3-454F-8DBA-F0BDC4996598}
Property(C): ProductVersion = 2.2.5.0
Property(C): Manufacturer = PeterBoone
Property(C): ProductName = PivotTest
Property(C): WindowsFolder = D:\WINDOWS\
Property(C): InstallMode = Typical
Property(C): WindowsVolume = D:\
Property(C): TemplateFolder = D:\Documents and Settings\All Users\Templates\
Property(C): TempFolder = D:\DOCUME~1\MS0E41~1.INS\LOCALS~1\Temp\
Property(C): SystemFolder = D:\WINDOWS\system32\
Property(C): System16Folder = D:\WINDOWS\system\
Property(C): StartupFolder = D:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(C): StartMenuFolder = D:\Documents and Settings\All Users\Start Menu\
Property(C): SendToFolder = D:\Documents and Settings\ms.installer\SendTo\
Property(C): ProgramMenuFolder = D:\Documents and Settings\All Users\Start Menu\Programs\
Property(C): PersonalFolder = D:\Documents and Settings\ms.installer\My Documents\
Property(C): MyPicturesFolder = D:\Documents and Settings\ms.installer\My Documents\My Pictures\
Property(C): LocalAppDataFolder = D:\Documents and Settings\ms.installer\Local Settings\Application Data\
Property(C): FontsFolder = D:\WINDOWS\Fonts\
Property(C): FavoritesFolder = D:\Documents and Settings\ms.installer\Favorites\
Property(C): DesktopFolder = D:\Documents and Settings\All Users\Desktop\
Property(C): CommonFilesFolder = D:\Program Files\Common Files\
Property(C): CommonAppDataFolder = D:\Documents and Settings\All Users\Application Data\
Property(C): AppDataFolder = D:\Documents and Settings\ms.installer\Application Data\
Property(C): AdminToolsFolder = D:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(C): BannerBitmap = bannrbmp
=== Logging stopped: 12/8/2008 8:51:54 ===
MSI (c) (10:54) [08:51:54:136]: Note: 1: 1708
MSI (c) (10:54) [08:51:54:136]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (10:54) [08:51:54:136]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (10:54) [08:51:54:136]: Product: PivotTest -- Installation failed.
MSI (c) (10:54) [08:51:54:151]: Grabbed execution mutex.
MSI (c) (10:54) [08:51:54:151]: Cleaning up uninstalled install packages, if any exist
MSI (c) (10:54) [08:51:54:151]: MainEngineThread is returning 1603
=== Verbose logging stopped: 12/8/2008 8:51:54 ===

Please post the log between the Code tags.

There is something wrong with one or more Directory table entry, please validate your package and check any error.

Thanks for the details, we are investigating this situation. If you could post your XML project file using the file upload feature of the forum here it would be very helpful.

Thanks!
Bob

File uploaded!

Thanks,
Brian

Attachment

You got a lot of different C: paths structures in there which doesn't look good, should only be one.
Then it also seems you have captured an MSI.

The following Directory table (primary keys) entries seems to give you the error as the Directory column cannot contain a space:
Directory | Directory_Parent | DefaultDir
INTERNET EXPLORER | MICROSOFT | Internet Explorer
STICK FIGURES | PIVOT TEST | stick figures
PIVOT TEST | TARGETDIR | Pivot Test

Try removing the space from these (Directory.Directory) entries and make sure any Directory.Directory_Parent columns pointing to these also reference valid primary keys.

I am not understanding. I did not create the setup.exe. I am just trying to repackage it so I can run it silently and install the software on drive C: rather than the default drive D:. I attached the xml file from a repackage that works only scanning and installing on Drive D: (the windows system drive). The file structure is the same except for the TARGETDIR.

Sorry I'm not understanding.

Attachment

Packaging isn't a walk in the park, you really need to know something about the Windows Installer technology.

However, it looks like everything is in the D drive according to the "SHELL32::SHGetFolderPath returned:" log lines.
ex.
SHELL32::SHGetFolderPath returned: D:\Documents and Settings\ms.installer\Application Data
SHELL32::SHGetFolderPath returned: D:\Documents and Settings\All Users\Application Data
SHELL32::SHGetFolderPath returned: D:\WINDOWS\Fonts

Or what did you mean by "C: for app data"?

Packaging isn't totally foreign to me. I have been using AdminStudio for the last 2 years.

We use C: drive for some programs/data students need access to. With Group Policies drive D: is hidden and cannot be browsed. Some programs such as this one have templates or other data the student must access and because he/she is not able to browse drive D: we will install the software/data on drive C: for which they do have browse capability.

This software I am ttrying to repackage installs fine on either drive C: or D: and runs fine on either. I have repackaged using AdminStudio to capture the install on drive C: which also works fine. However, we would like to move away from AdminStudio and really like what you have here.

We have used AppDeploy repackager to repackage other software that was installed to drive D: only and it works fine. However, it doesn't seem to repackage properly when we install somewhere other than drive D: (or the windows system drive).

It appears to me the xml file is OK. The Repackager runs without any errors. But the .msi is corrupt.
Looking through the msi.log file it appears that repackager does not build the Directory tables in the .msi correctly when the files are installed on C: (not the root drive). Correct me if I am wrong, because I thought Repackager built these tables.

------------------------------------from the log
Action 15:32:38: CostInitialize. Computing space requirements
Action start 15:32:38: CostInitialize.
MSI (s) (E4:8C) [15:32:38:598]: Machine policy value 'MaxPatchCacheSize' is 10
MSI (s) (E4:8C) [15:32:38:786]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'D:\'.
MSI (s) (E4:8C) [15:32:38:786]: Note: 1: 2705 2: Directory
MSI (s) (E4:8C) [15:32:38:786]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2705: Invalid table: Directory; Could not be linked as tree.
MSI (c) (78:D4) [15:32:39:020]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898. DlgFont8, Tahoma, 0
MSI (c) (78:D4) [15:32:39:083]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (c) (78:D4) [15:32:39:083]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2888: Executing the Binary view failed
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: Binary, ,
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2705. The arguments are: Directory, ,
MSI (s) (E4:8C) [15:32:40:395]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (E4:8C) [15:32:40:395]: Product: PivotStickfigureAnimator -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2705. The arguments are: Directory, ,

Brian,

The main problem I saw while compiling using your xml (skipping missing files) was that the Directory table contains invalid primary keys (identifier). So it seems that the repackager creates some incorrect Directory table entries.

Could you attach your MSI without any included cabinets?


Bob,
Could you check how it handles the creation of Directory table entries.

/Kim

The problem is almost certainly the AppDeploy Repackager. While we did consider this scenario it probably didn't see a lot of testing. Your discussion here will be very helpful in our getting it corrected quickly. I can't promise how soon I can have a new build ready, but I'm working to see it happens as soon as possible.

Thank you both!
Bob

I tried to extract the .cab file using
msidb -d "\\nas\sw$\Pivot\TEST C\PivotStickfigureAnimator.msi" -x MSIProject.cab and I get a failed to open database pop-up.

So then I tried to list the cab files using
cscript WIStream.vbs "\\nas\sw$\Pivot\TEST C\PivotStickfigureAnimator.msi" and I get the following output:
Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.
Msi API Error 80004005: OpenDatabase,DatabasePath,OpenMode
1: 2203 2: \\nas\sw$\Pivot\TEST C\PivotStickfigureAnimator.msi 3: -2147287008


Is there something else I can do?

Thanks,

Brian

Download InstEd from www.instedit.com, similar to ORCA and delete the stream from the _Streams table.
Save it and attach it.

I assume it was OK to add .txt to the name in order to attach it.

When I deleted the entries in the _streams table and save the file, the size did not change (almost as if the .cab files were empty). The file size of this file was 513Kb and the size of the file that works is 532Kb.

Let me know if there is anything else I can do.

Thanks,

Brian

Attachment

Add the Directory entry
(no value for the Directory_Parent column)
C_DRIVE C:\

Then change the below existing Directory table entries (from -> to):
From: PIVOT STICKFIGURE ANIMATOR C: Pivot Stickfigure Animator
To: PIVOT_STICKFIGURE_ANIMATOR C_DRIVE Pivot Stickfigure Animator
From: STICK FIGURES PIVOT STICKFIGURE ANIMATOR stick figures
To: STICK_FIGURES PIVOT_STICKFIGURE_ANIMATOR stick figures
From: ALPHABET STICK_FIGURES alphabet
To: ANIMATIONS PIVOT_STICKFIGURE_ANIMATOR animations

Change the Component.Directory_ column for the below components as follow:
PIVOT.EXECOMP {E9DFD554-9C17-46C8-9F5A-5C8400024146} PIVOT_STICKFIGURE_ANIMATOR 8
README.TXTCOMP {488BC678-593A-4C00-AAE5-EECC78B0C9F9} PIVOT_STICKFIGURE_ANIMATOR 8
CLOCK.STKCOMP {0227E15B-40D3-421B-828B-D9C9E1EAC26D} STICK_FIGURES 8
COWBOY.STKCOMP {A59DF9F7-36CB-4E2A-9CF2-6268E1A0B506} STICK_FIGURES 8
ELEPHANT.STKCOMP {AD76B518-B18C-4B61-A051-284D4E8DE9C2} STICK_FIGURES 8
HORSE.STKCOMP {A353EA7E-F48B-4F50-A3DF-D1682D3C9D23} STICK_FIGURES 8
LADDER.STKCOMP {390877CD-AFD8-4A2B-902F-6CB12B6EE551} STICK_FIGURES 8
MAN.STKCOMP {37E84EFA-3FBC-47B9-9F56-BECC1D8C37FA} STICK_FIGURES 8
MAN_ROTATE.STKCOMP {65B63FAB-6DA7-4F48-9145-7385B733D93D} STICK_FIGURES 8
REALISTIC_MAN.STKCOMP {873AAA36-0549-464E-BB55-FB076B658791} STICK_FIGURES 8

Bob,

Where does the ISAssistantTag, ISCustomActionReference and InstallShield tables come from?
Why include the MsiPatchCertificate, MsiPatchHeaders, MsiPatchMetadata, MsiPatchOldAssemblyFile, MsiPatchOldAssemblyName and MsiPatchSequence tables?

The MSI is built based on a "blank" MSI included in the installation. It looks like this extra junk was overlooked.

Thanks,
Bob

Can you guys verify what version of the AppDeploy Repackager you are using? We are not able to reproduce the problem on anything newer than the Beta 2 release. Could it be as easy as downloading the latest and trying again?

Screen shot shows 1.0

Will try a new download.

Brian

Downloaded Repackager.msi again and that fixed the problem. Noticed the Icon for Repackager is different also. The old one was blue with logo from your web site. The new is a light brown box (aka package).

Don't know what happened to the original .msi (I had reinstalled it once or twice).

Thanks so much for your help!!!!

Pressing on.

Was the download of the 1.0 release updated as I'm sure I tried with this version.
Glad it worked for you bhoehner!

The beta releases were not labeled as beta in the application. A good indicator is the "package" application icon (versus the lower resolution AppDeploy logo icon). If you downloaded after November 15th you should have the latest.

I downloaded version 1.0 (released 11/15/2008) again, opened "PivotTest_2.2.5.0.xml" attached in this thread and almost got the same result this time; Invalid Directory.Directory primary key for:
PIVOT TEST | TARGETDIR | Pivot Test
STICK FIGURES | PIVOT TEST | stick figures
INTERNET EXPLORER | MICROSOFT | Internet Explorer

However, there was no "C:" value as Directory.Directory_Parent anymore.

There was a breaking change in the alpha version where the XML file was created (it used to list full paths to all files individually where it now lists files in directory nodes). If you create a new snapshot you should see it works fine. The next release will do a much better job of identifying versions of the repackager and the XML files it creates.