KACE Product Support

Here's a write-up I did on this from a larger post.

Hope that helps!

John

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http://www.itninja.com/question/ldap-patching-sql-reports-using-all-three-for-efficient-managed-patching-and-other-cool-tric

Resetting patch retries

One typical situation to be aware of is needing to reset patch retries, as after 3 failed attempts (or whatever the retry count is set at) the K1000 will not try to deploy a patch to the same machine again. Unfortunately there is currently no global "reset all patches for all machines option" (I've requested one - http://kace.uservoice.com/forums/82699-k1000/suggestions/2224904-global-reset-patch-tries-for-all-computers), but there are two ways currently of resetting patch retries:

1) Reset patch retries for all patches for 1 machine:

Inventory - Computers - click on target machine - click on Patching Detect/Deploy Status (under Security) - click the Reset Patch Tries button

2) Reset patch retries for all machines for 1 patch (confirmed by Kace support):

Security - Patching - Patch Listing - click on target patch - click the Save button

I actually do not use the patches right now, but have you tried removing and re-adding the patch in the available patches?  I know re-saving a managed install will reset the deployment, likely because it assumes the install has changed and may require redeployment.