Role creation for Service Desk
I want to create role for servie Desk team to install the available S/w on a signle machine OR couple of machines, There are two options to push the S/w
1. Go to Distribution -> Managed Install
2. Scripting -> Run Now
In both options, some critical options are also available under this Distribution and Scripting tab i.e. Deploy to All Machines, and Limit Deployment To Selected Labels. These both options are very risky option for Service Desk team members, if we give access to them on these options then that can cause a big issue for whole environment.
Is there any possiblity in KACE to hide these both sub options in Role for Service Desk Team, OR is there any other alternate way to create Role for Service Desk team (OR Group of users) to Push the the available Software on a single workstations or couple of workstations.
Answers (3)
I've created a manual label for the installs. Then gave my techs only rights to Inventory>Computers. Then they apply the label, and wait for next check in. This has worked for me.
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So, for this we will have to create seperate lables for each and every Managed install. so that Service Desk guys can select the workstations from Inventory tab and apply the appropirate Managed Install label to push the software as per the request. - manish_sharma3 12 years ago
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Yes... it is a pain, but it is better than recreating scripts. I know because I had a guy who "modified" some of my working scripts. I agree with the feature request. Sorry I don't have a better answer. - dugullett 12 years ago
I don't think what your asking is currently possible. Sounds like a great feature request though.
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however the provided solution given by dugullett is working fine. but there must be a feature in KACE which i am looking for and asked in my First question. - manish_sharma3 12 years ago
It's been in as a feature request for quite some time at User Voice. Feel free to vote for it.
