KACE Product Support

Is this the one from last month that was fixed in the months cumulative? If so, just apply it if you are ok with this months updates. We've applied them and no issue.

Since it appears that you narrowed this down to a server I guess Id do an uninstall and reinstall of the kace agent and try again. KACE support would ask you for agent logs and server logs.. and will likely take quite some time to essentially r&r the agent and try again.

Ive not done a rollback yet.. I guess I should test. - barchetta 2 years ago

No, the patch and patches related to it may be causing an issue. Of course I don't see any answers meaning either its quite a simple reason or people have no idea. The more I use KACE the less I can trust what I am seeing because the server tells me something is installed but KACE says it's not or the other way around. When you take say 5 patches and only one is active and do a detect scan on it, kace tells you only about that one active patch being installed or not because the other ones are either disabled or inactive. This has always caused a lot of confusion. So the only way to know about all 5 patches is to run a report which is in itself not user friendly and takes a lot of trial and error from my experience. (Or finding people online who are a lot smarter than me who post SQL queries that work.) So with this case, KACE is showing the patch installed and when I attempt to rollback it acts like the patch is not there. I get it, KACE really only takes what windows tells it and kace forwards us that info. But in this case I cannot log into domain controllers and have to depend on KACE which is proving to be difficult. - lama01 2 years ago