Rule or a way to stop clients from emailing on Tickets that are closed

Question

We seem to have clients that are emailing tickets after they have been closed- some for 30 days or more.

Is there a way to not accept their comments and have a message bounce back to them or does someone have a good rule that they have created?

Thanks

Answer

In the queue configuration you can change the settings for "Reopens closed tickets when non-owners update tickets; Notifies ticket owners by email".

If you want them to receive a reply, you would have to create a custom rule.

KACE Product Support