KACE Product Support

It sounds like SB is there, since it is showing version 3.6.8, but as to why the gray frame is not loading, unsure.

Did you try uninstalling and re-installing SB?

What Add-Ons do you currently have installed for your 3.6.10 Firefox? What OS are you running?

-Trey

Honestly, this is pathetic. Every active thread has almost exactly the same symptoms, but no one at KACE seems to have a clue what the cause is. Googling for the issue I found another thread ("Installing Kace Secure Browser " www.appdeploy.com/messageboards/fb.asp?m=64839 ) from July with exactly the same symptoms reported by several people. Bob Kelly (admin) suggested ONE of the people reporting the problem might have been running fully maximized and thought it was their orgininal install rather than the virtual appliance...but no response for the many other cases reported. Now there are numerous other reports of the SAME PROBLEM. As Bob Kelly also said, this is supposed to be a virtual app. Period. Should not have to uninstall anything to get it to run. I am running XP Pro on a very capapble system, with more than enough ram, hd etc, rebooted, and have exactly the same symptoms. I have Comodo firewall (windows firewall off, Avast AV on), but it seemed not to notice the app. Disabling firewall had no effect. Firefox.exe (only KACE app) is pulling a constant 48% of my Anthlon dualcore as I typet this in IE b/c I closed my std FFox (silly, but I wanted make sure for Bob). For what it's worth, just like every one else reporting this problem, (except possibly some win7 users) the install was flawless. I'm going to try installing in a clean VM tomorrow including Win7x64, but clearly there is some kind of problem.

I have exactly the same problem as everyone else here, the install is flawless but there is no wrapper to the application. It appears to be consuming 75mb of memory so it is certainly consuming more than standard FF. It could actually be working but without the ability to configure, restore the sandbox it is largely useless. I have recommeded the Kace tool to a few people who have reported this issue too. It is not giving the Kace tool any good publicity if it can't package a simple browser for deployment on bog-standard XP. I recommend using another tool such as sandboxie

MAT,

Since this particular issue was first reported, we have been working on trying to replicate this in our lab. We are testing a potential fix now. I will keep you informed in this forum post.

-Trey

After some positive feedback from those experiencing the startup issue and our own internal testing we have released a fix in version 5.1.1660. This new version also includes the (as of today) latest versions of Firefox, Adobe Reader and Flash.

http://www.kace.com/products/freetools/secure-browser/

Never mind. I was confused on when your post was made.

But, I download the most current version yesterday. And, the secure browser does not start. I will be looking at my startup items, however, I already tried disabling Bitdefender.

MAT: I had a strange experience with Firefox/Comodo once. As I recall Commdo was disabled. I enabled it and double clicked Firefox; Comodo balked at Firefox; I said OK to Firefox; and all was good from there whether Commodo was dsiabled or not.

My Dell Kace Secure browser used to work. Then i updated firefox maybe and it will never work. the same problem you report one year ago is afflicting me. i uninstalled firefox and installed only the latest msi. Dell secure browser and it ONLY becomes an unsecure FIREFOX with no Dell Kace outline or way to got to Secure browser config. there is NO indication of a secure browser being used. i am wondering if malware could have disabled something in the registry? this problem is occurring still!!!!!

Necromancer08,

When you had Secure Browser installed, what version did you try upgrading to?

Can you give me a little information on your system setup, such as OS (32/64 bit), and any previous versions of Firefox installed?

-Trey