Setting up a process with required approval and approval notification emails with the Status drop down field.
Hello everyone,
I am wanting to create a process where the submitter's manager will receive an automated email requesting approval. At the same time I'd like to be able to set the status of the process manually.
What I've noticed is if any of the approval notification check boxes are marked, I don't have the option of manually selecting the status. I was informed by KACE that we can set a rule for to manually select the Status with the approval email notification.
Does anyone have insight on this?
Thanks in advance,
Thuan
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Answers (1)
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Posted by:
Hobbsy
6 years ago
The KACE mechanism for approval, is pretty inflexible i.e. you can only use approval to turn a ticket into an active ticket by setting the status to open, or to close the ticket by setting the status to closed.
If for example you wanted to set the status to "Approved" then the default mechanism just does not work, in which case you will need to create a custom ticket rule to achieve that which you need.
Comments:
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Thank you very much for your response. Do you know how to set the custom rule to allow us to set the status of a ticket and send email notifications to the submitter's manager? - Thuynh 6 years ago
