Some devices are not patching to agent version: 8.1.52 from 8.0.152. Everything seems to run fine according to logs. So i'm not sure whats going on
Output Log
Running as SYSTEM Launched Process: cmd.exe 1 file(s) copied. Launched Process: cmd.exe Launched Process: msiexec.exe
Activity Log
verify - launch_program Launching program: 'C:\WINDOWS\System32\cmd.exe' '/c if not exist "%temp%" mkdir "%temp%"' wait='true' verify - launch_program Launching program: 'C:\WINDOWS\System32\cmd.exe' '/c copy "C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\5\ampagent-8.1.52-x86.msi" "%temp%\ampagent-8.1.52-x86.msi"' wait='true' verify - on_verify_success verify - on_verify_failure verify - launch_program Launching program: 'C:\WINDOWS\System32\msiexec.exe' '/qn /norestart /l*v "%temp%\ampmsi.log" /i "%temp%\ampagent-8.1.52-x86.msi" HOST=support.com' wait='false'
Debug Log
Running kbot: runkbot 5 1524663158 KBotScript::LogScriptInfo - Start id=5 name=5.2+ Windows Agent Upgrade version=1524663158r2 type=system execute disconnected=false logged_off=true execute events KBotScript::LogScriptInfo - Finish KBotScript::LogScriptInfo - Start id=5 name=5.2+ Windows Agent Upgrade version=1524663158r2 type=system execute disconnected=false logged_off=true execute events KBotScript::LogScriptInfo - Finish KBotScriptManager::CleanupDependencies - clean up dependencies in kbot directory C:\ProgramData\Quest\KACE\kbots_cache\\packages\kbots\5\ CleanupDependencies: file ampagent-8.1.52-x86.msi is part of the dependency list, keep the file runkbot ----- launching [path='C:\WINDOWS\System32' program='cmd.exe' parms='/c if not exist "%temp%" mkdir "%temp%"' wait='true'] ----- runkbot ----- completed [exitCode=0] ----- runkbot ----- launching [path='C:\WINDOWS\System32' program='cmd.exe' parms='/c copy "C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\5\ampagent-8.1.52-x86.msi" "%temp%\ampagent-8.1.52-x86.msi"' wait='true'] ----- runkbot ----- completed [exitCode=0] ----- runkbot ----- launching [path='C:\WINDOWS\System32' program='msiexec.exe' parms='/qn /norestart /l*v "%temp%\ampmsi.log" /i "%temp%\ampagent-8.1.52-x86.msi" HOST=support.com' wait='false'] ----- runkbot ----- completed [exitCode=0] -----
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We have had problems updating agents that were initially installed with GPO. Do you use GPO in your environment? Do you know if the affected computers had the agent installed via the GPO? - JasonEgg 6 years ago
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