Ticket Rule - Team Assignment / Group Email
Hello - New to KACE and just going up with Helpdesk - We have a custom field called "Team Assignment" with 7 values listed. We would like for an email to go to a certain address for each team when a new ticket is created for that team. Any assistance with the rule for this would be greatly apprciated. Thanks!
Answers (1)
I believe this may require a ticket rule for each specific email address. I have something similar setup for approval, where an email is sent to the appropriate person based on field values.
This isn't a direct answer to your question, but if you look at this post and search for "Approver - CEO", it will take you to this ticket rule's setup. Hopefully you can just tweak a few things to get it to do what you want.
http://www.itninja.com/blog/view/k1000-service-desk-setup-tips-things-i-have-learned
John
Comments:
-
Wow - what a post! I will digest and see where it gets us. Thanks!! - mkaelin 12 years ago
