Trying to update Kace Agent 9.0.167 to 9.0.168 but it is not working.
In setting>provisioning>update agent settings. I have the setting enabled and set to all devices. The available agent bundle shows 9.0.168 and the advertised updates show 9.0.167. When I click apply, the pop up box that has the please wait... with "The agent bundle is being installed.Please do not click the browser back button or close this window. Your browser will refresh automatically upon completion." comes up and when the page auto refreshes it unchecks the enabled box and does not update the agent from 9.0.167 to 9.0.168. I have also tried manually loading the new agent bundle and it does not work. The update logs show the update as complete and all of my inventory is still on 9.0.167. Here are my logs:
[Wed Dec 12 14:09:52 CST 2018] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Dec 12 14:09:53 CST 2018] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Dec 12 14:09:59 CST 2018] [notice] Agent upload complete.
[Wed Jan 2 9:52:07 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 2 9:52:08 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 2 9:52:14 CST 2019] [notice] Agent upload complete.
[Thu Jan 10 6:46:30 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Thu Jan 10 6:46:31 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Thu Jan 10 6:46:37 CST 2019] [notice] Agent upload complete.
[Thu Jan 10 6:47:30 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Thu Jan 10 6:47:31 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Thu Jan 10 6:47:36 CST 2019] [notice] Agent upload complete.
[Thu Jan 10 6:47:51 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Thu Jan 10 6:47:52 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Thu Jan 10 6:47:56 CST 2019] [notice] Agent upload complete.
[Thu Jan 10 6:48:50 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Thu Jan 10 6:48:51 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Thu Jan 10 6:48:56 CST 2019] [notice] Agent upload complete.
[Thu Jan 10 6:49:59 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Thu Jan 10 6:49:59 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Thu Jan 10 6:50:04 CST 2019] [notice] Agent upload complete.
[Mon Jan 14 7:14:58 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Mon Jan 14 7:14:59 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Mon Jan 14 7:15:05 CST 2019] [notice] Agent upload complete.
[Mon Jan 14 7:15:58 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Mon Jan 14 7:15:59 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Mon Jan 14 7:16:03 CST 2019] [notice] Agent upload complete.
[Mon Jan 14 7:31:04 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Mon Jan 14 7:31:04 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Mon Jan 14 7:31:09 CST 2019] [notice] Agent upload complete.
[Wed Jan 16 15:20:42 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 16 15:20:43 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 16 15:20:49 CST 2019] [notice] Agent upload complete.
[Wed Jan 16 15:42:24 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 16 15:42:24 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 16 15:42:29 CST 2019] [notice] Agent upload complete.
[Wed Jan 16 15:43:01 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 16 15:43:02 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 16 15:43:07 CST 2019] [notice] Agent upload complete.
[Wed Jan 16 15:43:34 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 16 15:43:35 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 16 15:43:39 CST 2019] [notice] Agent upload complete.
[Wed Jan 23 6:54:40 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 23 6:54:41 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 23 6:54:46 CST 2019] [notice] Agent upload complete.
[Wed Jan 30 6:52:41 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 30 6:52:42 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 30 6:52:47 CST 2019] [notice] Agent upload complete.
[Wed Jan 30 6:55:37 CST 2019] [kbin:signature] 2e22709d0e390208529e77d5f4a365e1dac6efc4af975f1cba666ee441aba22988ada3293540b06f6bb4734ad00c6aeaa6972015aecfc99b7ac5053ad025ac0b
[Wed Jan 30 6:55:38 CST 2019] [kbin:bundle:apply] k1000_agents_9.0.168.kbin
[Wed Jan 30 6:55:41 CST 2019] [notice] Agent upload complete.
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I fell into this whole myself. Here's hoping that we get a proper update so that main SMA page stops telling me to update. - DLCurtis 5 years ago
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the 9.1 will be out soon. This will solve this issue. - Nico_K 5 years ago
Answers (2)
Top Answer
You did not read the KB article and/or the release notes.
This behaviour is (unfortunately) normal.
The agent is the old 167 agent but with a renewed certificate, so the agent you are using is the same version like before.
Already installed agents are not touched since they are not affected (this is why the version keeps the same)
New agents need the certificate for the installation in some secure environments (should need it in all, but not all environments are secured like that) where a valid MSI certificate is needed.
The agent version number doesn't always change. If it said the update was successful, then you have to accept that and move on.
