Trying too figure out where I can edit the template that goes to our service desk team when a ticket is re-opened.
Currently the link included is "You may review the ticket here: http://support.<yourcompany>.com/adminui/ticket?ID=". Should just need to edit that line to include the correct URL but having trouble locating it in Kace admin console.
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Nevermind i found it, MIS Help Desk › Configuration › CustomerResponded Detail. Dunno why that one is sending a reopen'd message but whatever. - Pwjm27@gmail.com 5 years ago
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