KACE Product Support

So Secure Browser 3.6 was updated to 5.0, and you no longer get the gray top toolbar?

Or you had Firefox 5.0 installed along with Secure Browser 3.6?

-Trey

Thanx for answering, Thomas. No, I have only the fresh Dell Kace 3.6 Firefox install, I deleted 5.0 and my FF history before downloading Dell Secure Browser. The Icon looks right, the 3.6 works right, but no toolbar.

I never had the toolbar. I've had this up and running for a few days, but had to do a good bit of sports-writing before coming here to explain my problem getting the "secure browser" part working.

My reference to version 5.2.38325 refers to the Dell software version showing in my control panel. My FF version is 3.6.

Magyver,

Do you happen to see the graybar behind the sides of the Secure Browser window, just not appearing at the top? You would see this on the left/right/bottom of the window if not full screen.

When you look at the target for your Secure Browser desktop shortcut, what is there?
Should be (Not 64-bit Windows 7): "C:\Program Files\Dell\Secure Browsers\Secure Browser (Firefox 3)\Firefox\Files\C\Program Files\Mozilla Firefox\firefox.exe" -no-remote

What folders do you have in C:\Program Files\Dell\Secure Browsers?

What files do you have in C:\Program Files\Dell\Secure Browsers\K1000?

Also, do you have a C:\Program Files\Common Files\Dell\Kontainers? If so, what files are in there?

-Trey

Here's the target: "C:\Program Files (x86)\Dell\Secure Browsers\Secure Browser (Firefox 3)\Firefox\Files\C\Program Files\Mozilla Firefox\firefox.exe" -no-remote

Oddly the Dell program doesn't show up in the list of "All Programs" when I click the start menu. It does however show up as installed inside the control panel list of programs that I can uninstall. The size shows to be 91.3 MB. I'm not sure how to open those folders, the only option I have inside the control panel is to uninstall.

Ok, found this inside the secure browser folder:

*Basis folder
Inside the Basis folder is 1.kvi, a file.
*Firefox folder
Inside the Firefox folder is
**Files (folder)
Inside Files is:
C (folder)
Inside C are 3 more folders.
Documents and Settings (folder)
Program Files (folder)
WINDOWS (folder)
**PodInfo (folder)
Inside PodInfo is a dll application
*imagedata (file)
*settings (file)

Going back to check the other folder now, will add to this message in a minute.

Inside the K1000 folder is a MUI folder, & 11 applications.
Inside the MUI folder in an en-US folder and 3 applications.
Inside the en-US folder are 3 MUI files

The target looks correct for Windows 7 64-bit.

You would want to check those folders using Windows Explorer.

Since it is 64-bit, all the folders I mentioned before would now be Program Files (x86) instead of Program Files.

-Trey

I'm not sure what you mean by "check those folders using Windows Explorer"..... There are just those 3 unopened folders left inside "C folder"

I have no idea what I'm looking for.

Re: "Do you happen to see the graybar behind the sides of the Secure Browser window, just not appearing at the top? You would see this on the left/right/bottom of the window if not full screen." ................................... In my view the FF pages look normal, going flush left & flush right. My bottom toolbar is hidden.

At the top left is the orange FF symbol with the titile of this post in it, and the minimize/maximize/X buttons on the far right, nothing else.

BTW, I'm not sure if I'm 64 bit, it's Windows 7 Home Premium, that's all I remember. Does that help?

SEE ABOVE: ^^^^^^^^^^^^^^^^^^ (I've added to the folder breakdown)

If you are seeing the Program Files (x86), you are 64-bit. The 32-bit version only has Program Files.

The 5.2 version of Secure Browser did have a BUG where it was copying over the User Profile from the currently installed Firefox. It should not be doing this, and has been fixed in our 5.3 version that should be releasing very soon.

The copying of the User Profile poses problems with Secure Browser in that Secure Browser at this time cannot be compatible with all the plug-ins that are available for Firefox. Our sandboxing looks for certain paths and files, and because of this, we are sure to miss potential locations that some plug-ins use.

All the files and folders you described above look correct. The last one I would like for you to check is C:\Program Files (x86)\Common Files\Dell\Kontainers.

If there is not one, you can create it. Or before doing that, try uninstalling and reinstalling Secure Browser one more time to see if it creates this.

Inside this folder should be the MUI folder, AviLaunch.exe, AviLdr.dll, Keg.exe, and KegUI.exe that also reside in the C:\Program Files (x86)\Dell\Secure Browsers\K1000 folder.

If that folder is not there, I am not exactly sure why it is not. It should be created and the files copied there during the install process.

-Trey

“Curiouser and curiouser!” Cried Alice in Wonderland...

Trey, I checked for C:\Program Files (x86)\Common Files\Dell\Kontainers and everything was there like it was supposed to be.

The other issue is that since I had deleted FF and all it's history before the final Dell load I did, no addons or user profile was loaded, only a "cherry" version of 3.6, as if I had never had FF before.

I didn't have a toolbar with the fresh load. I added the first addon (Bartab) later that night, as I had to get back to writing, and needed to get all my sites up, and all my sports news sites.

I have these 3 football news magazines:

http://saintstailgate.com/forum/index.php

http://redskinstailgate.com/

http://lsutigerstailgate.com/

I also write articles that appear at 150 other NFL and college sites. It costs me about a day's work just to set back up for writing after a full Firefox deletion. I'm trying to avoid that this time, I'm behind by a dozen articles now.

I do however believe the time is worth it if I can get Secure Browser working. Dell Kace will benefit as well. I'm trying to avoid a much more difficult "dedicated sandbox" creation that members of the two largest and most reputable spam fighting sites/databases use. It involves using an extra computer to create the dedicated sandbox.

If I am successful here, the web developers, site moderators and Admins across the world that meet at those two sites will all likely try this software, and the word will spread. All of the sites on the sports network I am building will have a small computer forum like I have at Saints Tailgate as well, and I will be highlighting Dell Kace Secure Browser at all of my network sites.

I like to pass on great ideas like Dell has here. And BTW, my favorite low-budget backup machines are Dell XP's, LOL..... (I have 4)

I rest my case, ha ha.... I like Dell, and will help if I can.

For now I'm not sure what to do next though. Perhaps Bob Kelly will "bumble through" and have an idea.

Magyver.

We can try something else before having to uninstall and reinstall.

Let's enable logging for Secure Browser. To do so, follow the below steps:

Make sure Secure Browser is closed when you do these steps.
1. Open a Command Prompt as Administrator - Start > AllPrograms > Accessories, right click Command Prompt and choose Run as administrator
2. At the command prompt type cd\ , and press enter
3. Type cd Program Files (86) - Side Note: With Windows Command Prompt, after you type a few letters, if you hit tab, it will fill in the rest with what is applicable based on those characters. Helps speed up the typing
4. Type cd Dell
5. Type cd Secure Browsers
6. Type cd K1000
7. Type kontainer.exe log - You should see it say "Logging Enabled"
8. Open Secure Browser
9. This will create the log file in C:\Program Files (x86)\Dell\Secure Browsers\Secure Browser (Firefox 3)\Firefox\PodInfo - The log file will have a name like Kontainerxxx.log
10. Close Secure Browser
11. Zip the log files up and attach them here. - You will need to use the PostReply to attach files. You are not able to do this using the Fast Reply.

Let me know if you run into any problems.

-Trey

Ha ha, wow Trey, I just got back, was working on my sports sites.

To quote "Goober" on Andy Griffith: "Thank you, thank you, thank you!" ......... LOL.....

I'll have to do that 2morow, I just found out that a graphics re-post site stole all my wordpress banners from my graphics artist's Photobucket account, and is offering them up to the world as downloads. I have to put together 3 formal copyright violation protests to Google on roughly 3 dozen counts of image copyright violation.

The method you have chosen for troubleshooting looks real good, it should yield some quantifiable results of some sort. Thanx for following this thread and trying to help. Dell will notice as well. You and I are in the same business; we help other people in different ways.

Thanks, my new friend. I'll be back 2morow, either early, late, or both.

Magz.

Trey, sorry I'm late getting back. I did what you said to do, it worked for the most part. I went through all the command prompt steps, and the box did give me confirmation that Logging is Enabled.

I restarted FF, and closed it again. However, when checking the pathway you gave me, the log file was never generated. Before starting FF there was only a single older dll file showing up under that path, after opening & closing FF it was still all that was there. I did it all twice.

That I can't explain. Each step worked fine, yet the last one didn't.

I tried to troubleshoot FF with the browser down, and FF violated my setting by doing an update without my permission to 3.6.22, and the browser went to performing terribly again. The CPU finally pegged out so badly that I had to shut it down with task manager, and when it came back up all my work-tool tabs were gone.

I'm going to uninstall the whole thing again, and reinstall fresh, then I'll see if the secure browser starts working. I haven't given up yet. Look for another post here, likely 2morow on Thursday.

Thanks Trey.

Any updates?

-Trey

Yeah Trey, I've just been swamped writing sports, college & NFL. I went ahead and uninstalled Dell Kace Secure Browser & FF again along with my FF history, and have a fresh Dell Kace 3.6 installation. No add-ons or passwords etc came up with it. Once again I didn't have the Secure Browser toolbar at the upper right, just the normal FF minimize/expand/close buttons.

I added only one add-on later that day to help with memory consumption, after verifying Secure Browser still wasn't configuring properly. It's "Bartab", it keeps my CPU from seeing the tabs I have up that are not active. I'll be busy as all "get-out" until Wednesday morning, but I'll run through the steps again before then to see if I can pull up that log file for you. We'll go from there.

I'll update you after I do. For now I don't think I have to worry about another un-expected update. That jump from 3.6 to 3.6.20 ran my memory usage from 70k to 800k/1gig, LOL...

Thanks Trey...... We'll get this figured out.

I have the same problem. No secure bar to be seen around the firefox window. I enabled logging but there is no log file in the folder that you referred to Trey.

Homefield,

Can you give me a little info on your current setup, such as OS (32/64bit) and if you had a previous version of Firefox installed, along with that version?

-Trey

Magyver,

You ever get any time from your writing to do any more with this?

-Trey

I'm running WinXP 32bit. I removed all version of Firefox before installing this software.