KACE Product Support : Why will my K1000 not patch any Office updates?

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Why will my K1000 not patch any Office updates?

I am able to run the other Windows Security updates, but it is not patching my smart label I have set up for Office updates.

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A lot of variables could cause that. Are the patches themselves disabled? Do you have it set to run on a schedule and enabled? If you can give more detail, I'm sure someone here will be able to help. - TankGirl 11 years ago
I have it all set up correctly. These patches run on some of my workstations, but not all of them for some reason. - tsienkiewicz@ldirx.com 11 years ago
Well, the question states that it won't patch any, so that's not quite the same thing. Does the patching log suggest that it's trying and failing for those machines, or is it not even getting that far? - TankGirl 11 years ago
The logs show that they are able to detect, but not deploy the patches. - tsienkiewicz@ldirx.com 11 years ago
This is an example of what the logs are showing. It looks like it is not able to find the key in the registry:
[Thu Oct 31 15:32:54 2013] Looking In: [HKEY_LOCAL_MACHINE][SOFTWARE\PatchLink.com\Discovery Agent\NativeScan\9c5e43a3-3ae9-434d-b105-a9d7902d5f9f\9522592d-875a-487b-89ff-439a2f1e375b]
Key NOT found - tsienkiewicz@ldirx.com 11 years ago

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