any rules to when tickets are closed
When tickets are closed, an email notification has to be sent to users with comments using while closing and date of closing the ticket.
any rules to do this ?
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
chucksteel
7 years ago
Yes, there are system rules that can notify the user the ticket was closed. You can also create a custom rule using the rules wizard.
