Can non-admin users change thier default view to only show active tickets?
We have some users who are finding the User Portal list view a little distracting. They only want to list thier "active" tickets by default when they login. I know they can do an advanced search and filter out closed tickets but is there a way to make a default view which only shows active tickets on the User Portal when they login?
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Through my tinkering I've found that only people with the ability to take ownership of tickets can utilize the Custom views. I would fully expect to get a reply from gillespy guiding you to the Kace USER VOICE where it has been upvoted 200+ times :) - Wildwolfay 11 years ago
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Thanks. Everything I've read has indicated the same. Glad to know we're not the only ones who want this. - svargas 11 years ago
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I've been hearing a lot about this summers big patch, which is supposed to contain a TON of user voice features. A real "for the people" patch. - Wildwolfay 11 years ago
Answers (1)
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Posted by:
chucksteel
11 years ago
You can direct users to use the /userui url instead of the /user url (e.g. http://kace/userui instead of http://kace/user). This will allow them to perform the search and then bookmark the resulting page.
