CCTV View Screen or API for Service Desk
I'd like to know if there is a way to have a CCTV view screen or api in which to pull customized data that refreshes itself every so often from Service Desk in the K1000. For example, as a manager, I'd like to have a screen that shows me all opened tickets that are assigned or unassigned on a separate monitor on my desk that refreshes itself so I can keep an eye on what's going on while I'm doing other things. I currently use a product called OpManager from ManageEngine and they have a cctv view for server status which is great. I'd like to see something similar.
Answers (1)
There isn't currently any API in the K1000 for that function. Basically, you would use the reporting connection and use something externally.
One such example: http://www.itninja.com/blog/view/twitter-bootstrap-for-kace-service-desk
