/build/static/layout/Breadcrumb_cap_w.png

Changing service desk default ticket name - something other than TICK

Hi, 

Does anyone know whether it's possible to change the default ticket name from [TICKnnnn] to something based on the queue name?


Thanks, 

Chris.

Asked 6 years ago 603 views
2 Comments   [ + ] Show comments
  • I'm not sure what you mean by "default ticket name". Are you referring to the title of the ticket, or the subject of the email messages sent by the service desk? - chucksteel 6 years ago
  • the ticket number, i guess - they are all numbered/named TICK:nnnn ... it would be helpful if it could be designated as something other than TICK: ....

    example: if i have a queue for monitoring alerts, and a queue for service requests, it would be great if they could be numbered/named as "ALERT:nnnn" and "SerReq:nnnn" ... that's what i mean. - cdmead 6 years ago

Answers (1)

Posted by: Channeler 6 years ago
Red Belt
0

Unfortunately, that is not possible,

You may want to vote and comment here:

https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/2206843-allow-tick-ticket-prefix-to-be-changed



 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ