How am I supposed to get support for our Desktop Authority product?
I desperately need to contact Quest support but every time I try to access their support portal, I cannot log in. Here's what I've tried so far:
I've tried signing up but it tells me an account with my email already exists.
I've tried the forgot password link. It says it'll send me a password reset email but one never comes.
I've tried signing up with a different e-mail address on a different domain. It says it'll send me an E-Mail but again, one never comes.
I've confirmed E-Mails are not being rejected or being marked as spam. The E-Mails just simply are never sent.
I've tried calling the support phone number but immediately got a voicemail. I left a message but never got a call back.
Answers (1)
depending on when you tried to contact Quest and depending of your contract it is possible that you reached out during "closed day" (25th of december)
I checked the numbers right now: https://support.quest.com/essentials/phone-number-listing
They are working for the local support (right now EMEA)
Regarding to your access to the support portal: just drop an email at supportadmin@quest.com to let it check and repair.
