KACE Service Desk query to get user information
Hello,
how can I get user information in my tickets?
I want to see an information from a customer defined field.
This is what I've tried but I din't get any results.
Thank you.
Kind regards
Alexander
Answers (3)
Hi Alexander,
the first of your custom field query does not make any sense, since you query the very same field.
Depending on WHAT you need in the field there are multiple options.
Since I have (right now) no clue what you want to report here (because the username would be "Feldtyp" Nutzer/User), it is hard to help you right now
Hi Nico,
I'm sorry but we don't have much experience with the KACE because we've started two week ago.
We have this field in our user
and I want to see it in our tickets and in the ticket overview.
Kind regards
Alexander
I've created a ticket rule to put my value into my custom field.
But is it possible to get the same result with a query in the userdefined fileds?
