Does anyone have a Summary ONLY report that shows the Average time from Open to Close of tickets for the past 7days and 31days ??
Report can be broken down by 1-24hrs ; 24-28hrs ; 48-72hrs ; then any ticket over 72hrs
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Posted by:
nshah
11 years ago
Have you checked out this article from Kace.com?
http://www.kace.com/support/resources/kb/article/Helpdesk-Tickets-By-Average-Time-to-Close
Comments:
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Thank you....This is partially what I am looking for....... - wtomasiak 11 years ago
Posted by:
wtomasiak
11 years ago
What is the Close Group ERROR with the Average Time to Close stand for ????
Also, can this report be changed to reflect the Start Time and End Time under the Work Logged section ???