Does the K1000 service desk knowledge base support keywords?
We just started using the K1000 service desk and would like to start using the KB as well. Other knowledge bases I have used usually have a provision for keywords. Does the K1000 support this, or is there a better way? Thanks in advance for your comments!
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Thanks, I think for our purposes the searchability built in will be enough. - cortech74 11 years ago
Answers (1)
Answer Summary:
The knowledgebase does not have keywords per-say, but you can search anything in the knowledgebase. So it could be as simple as adding "Keywords: key1, key2, etc." to the end of your article.
The knowledgebase does not have keywords per-say, but you can search anything in the knowledgebase. So it could be as simple as adding "Keywords: key1, key2, etc." to the end of your article.
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Posted by:
easterdaymatt
11 years ago
The knowledgebase does not have keywords per-say, but you can search anything in the knowledgebase. So it could be as simple as adding "Keywords: key1, key2, etc." to the end of your article. This sounds like a User Voice feature request. I hadn't thought about it until your question, but that certainly would be worth adding.
Just checked and voila! http://kace.uservoice.com/forums/82699-k1000/suggestions/2064137-adding-keywords-or-tags-to-kb-articles
