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Group mailbox submittal for service desk tickets

Is there a way to set up the K1000 so that users can send an email to a group mailbox and it will automatically generate a ticket? if so, where and how do you set that up?
Asked 8 years ago 723 views
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Answers (1)

Posted by: JasonEgg 8 years ago
Red Belt
0
I don't know exactly what you mean by "group mailbox," though I believe each queue can have its own address. The process for creating and managing tickets by email is detailed in the K1000 Service Desk Administrator Guide on pages 47-50 (PDF link).

Posted by:

kjroxby White Belt
Ninja since: 8 years ago

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