How can I let a department see each others open tickets?
I have had a request to have everyone in a department to be able to see what tickets are currently open for a specific queue. They are the only submitters for this queue, but I have to leave them in the User interface, and not the Admin Interface. Any suggestions would be very helpful!
Answers (3)
On this Department Queue, un-check
Grand Read/Edit permissions to users with Admin Role (Admin Portal only)
This Queue Tickets will not appear for the Admin.
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I think the requirement of the original post was to keep them in the user portal... - dchristian 12 years ago
If you want them to stay in user it may not be possible... One thing I did for a client, was setup an outbound email every time a user open a ticket. That ticket would tell them what tickets were open ahead of there's
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That's what I am finding as well unfortunately. Maybe I could run them a daily report with current status would help them. Thanks for the input. - billy.ellison 12 years ago
I had the same problem. What I did was create a report and then scheduled it to run and be emailed to the other department. The only way I could them to see the other departments tickets was through the admin portal and I don't want to do that.
