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How to create Ticket Rules for notification to Service Desk Team and Submitter when The New Ticket has been Created

Dear Everyone,

Could you please advise me for how to create Ticket Rules for notification to Service Desk Team and Submitter when The New Ticket has been created?

Asked 12 years ago 1861 views
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Answers (1)

Posted by: SMal.tmcc 12 years ago
Red Belt
3

if you have email running out of kbox

http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk

Comments:
  • here is the link for the helpdesk help also
    http://www.kace.com/support/resources/kb/category/help-desk - SMal.tmcc 12 years ago

Posted by:

manpang Fourth Degree Green Belt
Ninja since: 12 years ago

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