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How to determine how long a ticket has been in the Open Status

Hi,

Is there a way to view how long a ticket has been in the open status?

Thanks!

James


2 Comments   [ + ] Show comments
  • Anyone? - ITLacky 9 years ago
  • Getting an email bounce back from your account, if you can check and contact me again - Hobbsy 9 years ago

Answers (1)

Answer Summary:
Posted by: Hobbsy 9 years ago
Red Belt
0

Top Answer

We use a custom rule that populates a custom field within the ticket and displays how long the ticket has been in an active state, happy to share if you contact me directly

Comments:
  • Thank you for responding! I replied to your e-mail listed in your profile.

    James - ITLacky 9 years ago

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