HTML artifacts in K1000 email ticket submissions
Hello,
When a user submittes a ticket via email, there are quite a few html artifacts left in the body of the email/ticket comment. I was wondering if there is a way to remove those artificates. We currently use Office365 as our email service. I have used powershell to change the -PopMessageRetrievalMimeFormat to "TextOnly". But I am still getting artificats in my tickets. Any ideas would be welcome.
Thank you.
Answers (1)
Hello,
I am now able to answer my own question.
If you using Office365 connect to Exchange Online via PowerShell (http://help.outlook.com/en-us/140/cc546278.aspx) Once you are connected, you will need to change two items. In PowerShell use the command "Set-CASMailbox -Identity 'Mailbox of service desk' -PopMessagesRetrievalMimeFormat TextOnly". The next command is "Set-CASMailbox -Identity 'Mailbox of service desk' -PopUseProtocolDefaults $False".