Is there any script on how to set as "required" the attachment on tickets?
The tickets should not be saved unless there's an attachment. Seeing their ticket problem is important to us.
Thanks in advance for the response.
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Posted by:
Jbr32
10 years ago
Negative. However, you could develop your own form outside of the service desk that implements that logic. Have that form email the service desk and you can set values in the service desk via @operators if configured correctly.
