K1000 Helpdesk - Email Ticket Details to Technician with Attachement
I'm looking for a method of sending an email to a technician with a word or PDF document attached. I have rules set up to automatically send an email to a tech or analyst when a ticket is generated. These work fine, but the IS manager is looking for sign-offs for certain tickets. Has anyone ever had experience with this?
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Posted by:
chucksteel
9 years ago
It isn't currently possible to include the attachments but this entry in the User Voice forum indicates that it will be included in a future release.
http://kace.uservoice.com/forums/82699-k1000/suggestions/4300626-ability-to-send-attachments-not-just-links
