K1000 Service Desk Opinions
Of those who actively use the ticketing system in K1000, what are your likes and dislikes of the system? This is just meant to be a broad survey to understand its strengths and weaknesses.
Thanks!
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Honestly...the ticketing is actually really easy. I can gather data quickly on a user and I get nightly reports to track the tickets for my guys so we can talk about open tickets from the day before. We really broke down the category function for each application and put questions and answers in the fields to either help the end users or just us as we fill out the ticket. This did take a lot of time but it was well worth the time. Now we get accurate data. - KOLDY 11 years ago
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