K1000 service desk email
I'm setting up Service Desk ticket queues and I can't get it to send email notifications when a ticket is submitted. I'm only submitting tickets directly in kbox, so I'm not trying to accept ticket emails. I'm getting the daily run and security outputs from kbox, so I know the internal email server is working. We have an open email server on campus that can relay with no auth so I've tried that, but still no dice. What else should I check?
0 Comments
[ + ] Show comments
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
nshah
9 years ago
Top Answer
Did you set up a ticket rule? The system doesn't notify techs if a ticket was submitted by default.
http://www.itninja.com/blog/view/issue-with-sql-code-kace-service-desk-new-ticket-notification-email
http://www.itninja.com/blog/view/new-ticket-notify-all-owners
https://support.software.dell.com/kb/111222
Comments:
-
Thanks. I'll check out the links. - tpr 9 years ago
