K1000 Service Desk: Time Closed Field
So if a ticket is reopened and then closed, would the TIME_CLOSED value change to the new time that it was closed? In other words is it the most recent timestamp for when a ticket was closed?
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Posted by:
Wildwolfay
11 years ago
yes, the time closed stamp will update to the "last time the ticket state was changed to closed"
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Thanks. - lmland 11 years ago
