Kace Go Update Causing Problems with Service Desk
So I have noticed that when our mobile devices updated to the latest Kace Go App, that we are having some problems with the service desk. We are unable to change the assigned technician to a ticket as well as some other various permissions issues in the App. Everything works just fine on the browser, but the latest version of the app seems to have a few things to work through. I put in a ticket with support and they stated this was a new bug that was discovered in the latest version of the app that applied to versions 8.1 ( which we currently are on) and 9.0 . Just seeing if anyone else has heard any updates on this. My technicians love the app and live by being able to use it to update tickets while out on locations.
4 Comments
[ + ] Show comments
Answers (0)
Please log in to answer
Be the first to answer this question
The problems started while we were 8.1 so we updated hoping that would help but it actually made it worse. I am glad that others are reporting this as well so that it can be looked at and hopefully fixed as soon as possible. - jessburd 6 years ago
https://support.quest.com/kace-systems-management-appliance/kb/261078/errors-when-attempting-to-access-service-desk-queues-or-tickets-after-kace-go-5-0-update - bryantjb 6 years ago