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Receiving 401 Unauthorized Error with JWT Authentication

Subject: Receiving 403 forbidden Error with JWT Authentication

Description: I am experiencing a 403 forbidden error when trying to access various endpoints of the KACE API. 

  • Error Received403 forbidden
  • Response Body:
    {    "errorCode"-1,
        "errorDescription""Unauthorized"}
  • API Endpoint: Various endpoints requiring authentication
  • Authentication Method: JWT token
  • KACE Version: 13.2.182

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Answers (2)

Posted by: KevinG 3 months ago
Red Belt
0

I verified that the following API calls work on 13.2.

-->http://url/api/users/users

-->http://url/api/inventory/processes

-->http://url/api/asset/assets

-->http://url/api/inventory/services

You may want to set up a dev SMA without 2FA to retest. Use the SMA admin user while testing.

If you still have an issue, put your API calls into a Postman collection and post the exported JSON file.

Posted by: KevinG 3 months ago
Red Belt
-1

What are you using to send the API request?
What was the API call when you received the error?

What are the header and params?

 
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