Report to show time from creation to status resolved
Hi
Our team has two KACE queues and our associates are measured on “resolution time”. This time should be from ticket creation to status of resolved. We can not find any filter options or modification date to figure this one out. How can we create a report showing this using creation date and status modified to resolved?
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Posted by:
KevinG
2 days ago
You may find a report that meets your needs or one that can be modified to meet your requirements from here.
https://github.com/csteelatgburg/K1000-Database-Queries/tree/master
