API Support
Is Kace going to support an API functionality anytime soon? We need it for our Service Desk to feed how many tickets are being worked on and other situations like that.
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Posted by:
Nico_K
7 years ago
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Well, the appliance supports a fully featured API, but what you want is a different thing and it is built in since years:
1. reporting (built in, build your own reports and run them or send them regulary to anyone you like)
2. database access: https://support.quest.com/kb/114992
3. custom ticket rules (do whatever you want with your tickets, there are people who run their SD with this feature completely different than it is meant)
1. reporting (built in, build your own reports and run them or send them regulary to anyone you like)
2. database access: https://support.quest.com/kb/114992
3. custom ticket rules (do whatever you want with your tickets, there are people who run their SD with this feature completely different than it is meant)
Comments:
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the API documentation can be found here:
http://support-public.cfm.quest.com/39143_K1000_7.0_API_Reference_en-US.pdf - Nico_K 7 years ago
I've done the same thing to get patch statistics and device info as well. - getElementById 7 years ago