Systems Management : CIR not working properly

CIR not working properly

I created two CIR for (x86 & x64) but many machines are not successful, not sure why below rules are not executing although I have selected correct OS.

how can i check reasons for not executing below CIR

ShellCommandTextReturn(cmd /c dir /b "C:\Program Files\IBM\Notes\Data\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.login\*.xml")

ShellCommandTextReturn(cmd /c dir /b "C:\Program Files (x86)\IBM\Notes\Data\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.login\*.xml")

4 Comments [ + ] Show comments

There might be something in the KAgent.log file. - chucksteel 7 years ago
oh ok thanks .. KAgent.log/Konea.log
???? - rahimpal 7 years ago
Is this a CIR that will return all the contents of an XML file?? or Are you looking for something else? - Channeler 7 years ago
- im trying to get the file name and its working but say some 500 machines are not able to read the file while 800+ machines have successfully inventoried . - rahimpal 7 years ago
There must be something in common, if it works for 800 devices, the rules are fine...maybe they are not checking in... or they don´t even have the software listed?.

The KAgent.log file for one of those machines (assuming is inventorying fine) should provide some answers...
It is located somewhere inside this path:

C:\ProgramData\Dell\KACE\ - Channeler 7 years ago

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