Systems Management

I am trying to package this, too. I can get the "ActiveX" control to install and get configured right in "C:\Windows\Downloaded Program Files", and I was able to extract the desktop client install files from one of their EXE files. It works as the account I install it as, but when I log in as a non-administrator, going to www.gotomeeting.com still prompts me to install the ActiveX. The desktop client seems to work as a non-admin. I can provide you the install files if you'd like, and I'm continuing to work on the package still.

Citrix's technical support seems to not understand the product. I emailed them, asking how big corporations roll out the product to non-administrators, and this is their response: Unfortunately, attendees will have to have administrative rights in order to join meetings and or webinars. Short of that they will not be able to install the software necessary allowing them to join your session.

This seems inaccurate since I can SetupCapture the desktop client and get it to work right. I gave up on trying to get help from them. Anybody else trying to work on this package?

I have the same situation. I was able to get someone knowledgeable and they provided me with the gotomeeting client install. It is a little flower in the system tray. right click on it and click join and then put your meeting id number in. Not exactly easy for the enduser.

I also have same issue with webex but no solution on that one... it forces a reinstall every time.

Might just try capture too.

Hi,

Did you get any further in your deployment options with these products?

Did you have to run at least one meeting to get it to work properly? (this was part my challenge before. an admin had to run at least 1 meeting even after the sw was installed for regular users to function properly.)

I have then pre-installed on a image and that works -but gotomeeting just released a new update and Webex some time ago.

My plans are to try some method of incorporating running IE with a runas command and some general steps.

The users who need the tool are usually smart enough to follow a few clicks and prompts-but the active X prompts are not so easy to intepret.

Let me know as this is on my current task list as well.

Ill post any updates I can cook up.
Omar

Hi,

I am new to these forums, so please excuse me if I overstep my bounds at all. Is it possible to identify where the ActiveX plugin is being installed from and add that to the TrustedSites Zone in IE so that it won't prompt for installation? Or is it possible to package the ActiveX plugin as a part of the installation? Has this been tried?

Thanks in advance.

Kevin

Yes, the gotomeeting client install was the solution for m - but I am on the 45 day trial so my experience might not be representative.

See:

http://support.citrixonline.com/en_US/gotomeeting/help_files/GTM020012?title=Install+the+GoToMeeting+MSI+File

B.

I've used both before, but I'm actually not sure about the .msi files question... I haven't used GTM or GTW for a while, because I've switched over to RHUB, which I prefer because it gives me everything I need in one device. RHUB is also just a one-time cost, as opposed to having never-ending monthly fees.

try this for the MSI http://support.citrixonline.com/en_US/meeting/all_files/G2M010013

worked a treat for me.

You might find this PDF interesting: