Creating A New Ticket Through KACE API
I was wondering if anyone has had success creating a ticket through the KACE API? I've written an application that connects successfully and sends a POST through an HttpWebResponse, but a ticket is not being created in my environment. I receive a status code of 'OK' and a response stream of '{\"Result\":\"Success\",\"IDs\":[]}"' from the response, which leads me to believe that the request was successful. I've read over the documentation and can't seem to come up with a solution. Perhaps the body of my request is incorrect? Any suggestions would be greatly appreciated.
Answers (1)
I document how to do this with Powershell in my community module here:
https://github.com/ArtisanByteCrafter/KaceSMA/wiki/Service-Desk-Endpoints
Here is a valid JSON body for submitting a ticket and an example on how to submit with Powershell.
{
"Tickets": [
{
"custom_4": "value to populate custom field 4 with",
"submitter": 1,
"hd_queue_id": 1,
"category": 1234,
"title": "My Title",
"custom_1": "value to populate custom field 1 with"
}
]
}
