KACE Product Support

We had setup an "out of office" rule to shut down any ticket creation in response to someone creating a "out of office" rule where they have the subject field overwrite the reply subject.

Recently, someone setup a rule that overwrote the subject field with it's own and caused KACE to create tickets, even after we applied the out of office rule to this user's email address.

Does anyone have an idea how to resolve this or is this something we have to do manually?

Thanks