Need help on Workflow Rule KACE
Hi,
We are running KACE 14.0.334. We have numerous queues setup and all is going well. I would like to create a workflow rule/automation rule to have KACE to move all the closed tickets to a closed queue and not change the owner to unassigned, which we found out while manually doing this. We need to keep accountability as to who the ticket was assigned to. I am looking for some sort of workflow tool or automation rule tool to accomplish this but see none. How do I start this off? If it is even possible?
Thanks in advance!!
Answers (1)
I guess what is the logic behind moving them to a specific closed queue? If it's volume of tickets why not just use the Archive feature? These tickets get moved to a separate area (Service Desk > Archive) once the tickets hit the threshold you specify.
