Emailing the Service Desk as the Service Desk email account not generating tickets
Does the Service Desk ignore emails from its own address by default? My service desk queue's email is helpdesk@mycompany.com. I have a couple of monitoring utilities setup to email daily reports and it is using the helpdesk@mycompany.com email to send out its reports, but the Service Desk ignore them and does not create a ticket.
I know the service desk is at least seeing them because I see the message come into the helpdesk@mycompany.com mailbox and after a few minutes it changes from unread to read along with all the other emails that are correctly processed as tickets.
1 Comment
[ + ] Show comment
-
I noticed this issue with some of our automated reports after updating to 10.2. Sending them to the actual queue address (@k1000.domain.com) rather than the alias resolved the issue for some, but not all. - Gauntlet87 4 years ago
Answers (1)
Please log in to answer
Posted by:
JasonEgg
4 years ago
We saw the same thing in our environment and had to contact support for a hotfix.
