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Hey all

Hey all. New to this forum and I'd just like to say what a great source of information and knowledge. I am completely new to this scene. I currently work as a Desktop Support Analyst here in the UK and have been toying with the idea of moving into Application Packaging for some time. At this stage, I'm just doing research and soaking up info on the various technologies/tools out there as there is lots to learn. I suppose my main question is if anyone has made the transition from an IT support position to a role within packaging and how difficult they found it in terms of getting that first oppurtunity? Also, being in the UK, how big a problem is the issue of roles being off shored?

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Answers (10)

Posted by: anonymous_9363 13 years ago
Red Belt
1
how big a problem is the issue of roles being off shored? Huge, unless you're very experienced.

The question has been asked here - in various ways - many times. Search AppDeploy for 'definitive guide'.
Posted by: pjgeutjens 13 years ago
Red Belt
1
Huge, unless you're very experienced

I have to agree. Having been at this packaging stuff for roughly 8 years now (I guess I could call that very experienced), I see my colleagues of similar experience levels (and myself) looking to 'evolve' towards more high-level profiles (team management, project management, offsite packaging projects, business liasons) due to the increasing pressures of off-shore alternatives. I'm not in the UK, but I guess it's the same story...

The way I see it, it won't be us doing the actual packaging anymore, we need to be(come) the guys setting up, coordinating and overseeing the efforts at a higher level.

EDIT: ... and looking at some of the posts here lately, keeping an eye on quality and dishing out some swift kicks in the pants every now and then. (sorry, couldn't help myself ...)

PJ
Posted by: Margarito 13 years ago
Yellow Belt
1
Thanks guys, that pretty much goes along with what I have been hearing/seeing. Worked at a couple large banks in the past and almost all packaging was done off shore. Still an area of interest, so will continue to read up and increase knowledge in the area, but it looks like it may be quite difficult to forge a career in this field, especially being a complete novice
Posted by: anonymous_9363 13 years ago
Red Belt
1
No harm in boning up while you're doing your regular job. Often, management co-opt someone from another area to do packaging - because it's perceived as easy - so you'll be primed, ready to go.

Familiarise yourself with:-
- Windows Installer technology (I already pointed you at Phil Wilson's book), the database tables, how they fit together and so on;
- Basic MSI editing tools like Orca and InstEdit;
- The Big Two "full" editing tools, Wise and InstallShield. Both offer trial versions of their products;
- Application virtualisation (App-V, etc.)

I assume you're already familiar with general support tools like ProcMon, Dependency Walker and so on. If not, how come?!? :-)
Posted by: KentD 13 years ago
Purple Belt
1
Not a bad time to make the change. Just like when XP was deployed Win 7 Project Managers are again underestimating the volume of applications and the time it will take to package / test a deployment. 32 - 64 bit makes things even more interesting. I'm working on a project that has all packagers puting in a manatory 50 hour week to get things done for a April 2 pilot deployment of Win 7. In the meantime XP packages have fallen behind for the exsisting environment.

My suggestion is to spend time on Microsoft.com/technet - search every term (property names, table names...) you don't understand and read untill you reach a "Ahhh - ha" moment.

Best of luck to ya
Posted by: lizzie805 13 years ago
Yellow Belt
1
Hi everyone. I'm also new to the forum and I'm hoping I will find great threads that can help me out. So far, as I was browsing, I believe that there are lots of helpful and knowledgeable people that are very much willing to share their own thoughts and experiences. I'm also interested in moving to application packaging, but I'm still now sure if that's a very smart move. Thanks for the info provided here!
Posted by: rich0864 13 years ago
Orange Belt
1
Hey Margarito,
I can totally relate, I have recently moved into apps packaging after 10+ years working as a desktop support analyst here in Australia.

Personally I can say that my extensive desktop support experience has served greatly when making the transition. The best approach I find is don't be afraid to make mistakes, don't be afraid to admit you're wrong or you don't know something and test and test and retest everything...oh yeh, research is a biggy as well, the work is done in the preparation as they say.

Cheers
Rich
Posted by: nichart291 13 years ago
Yellow Belt
1
I've read Phil Wilson's book. It's great stuff. Very detailed and thorough.
ORIGINAL: VBScab

No harm in boning up while you're doing your regular job. Often, management co-opt someone from another area to do packaging - because it's perceived as easy - so you'll be primed, ready to go.

Familiarise yourself with:-
- Windows Installer technology (I already pointed you at Phil Wilson's book), the database tables, how they fit together and so on;
- Basic MSI editing tools like Orca and InstEdit;
- The Big Two "full" editing tools, Wise and InstallShield. Both offer trial versions of their products;
- Application virtualisation (App-V, etc.)

I assume you're already familiar with general support tools like ProcMon, Dependency Walker and so on. If not, how come?!? :-)

Posted by: jetbrav 13 years ago
Yellow Belt
1
hi peeps!
Posted by: MastAvalons 12 years ago
Orange Belt
1
Hi)))
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