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How can I block external users from sending helpdesk emails (Opening Tickets) in KACE 1000, SMA

I have been experiencing lots of spam help desk tickets opened  outside my company email address.
I have unchecked the box for "Accept email from unknown users" still i receive spam emails.
Please Suggest.

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Asked 6 years ago 935 views
2 Comments   [ + ] Show comments
  • Depending on what type of mail engine you use, it is possible to specify that the Kace email account allow only emails from within your company. Exchange and Office 365 have this feature. - Druis 6 years ago
  • How many queues do you have? - JasonEgg 6 years ago

Answers (1)

Posted by: Nico_K 6 years ago
Red Belt
0
Do the "SPAMers" exist as users? (means: you got the emails before and a user has be setup with this email?)
Comments:
  • no the spamers aren't or weren't the users, Nor they belong to the company email. - abhimani 6 years ago
 
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