How to make the main pane on IE show?
I upgraded to the latest version 8.1.52. Most of our users uses IE browser and this is our default browser too. After the upgrade, when I logged in to either admin or user console, I am able to see the left pane but the main/right pane just shows blank. I tried on Chrome and it works.
I called support and the tech haughtily told me that this is beyond their scope and they don't support 3rd party browser. I told him, how can you not support it? We need the web user interface to be able to use the Kace. He didn't even do any preliminary questions. I asked for his manager and he said that he will have him call me back since he couldn't find his number. And I could go on my rant...
I hope I am not the 1st one to have experience this IE browser issue. I tested admin and user console in Chrome and it works. I am able to navigate from the left pane and see the details on the main pane.
We have SSO enabled and have SSL too.
Hostname = hostname.example.com
Webserver = webserver.example.com
Any help with this is greatly appreciated. Thanks.
2 Comments
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I know it's not much help, but I had never tried to use IE to login before. I went ahead and tried and in my environment it did work ok. I am using 11.431.16299.0 if it helps at all. - five. 6 years ago
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I fixed this issue on my case. I re-added the SSL cert and it seems to be working now. I noticed that whenever I do a K1 update, my SSL always get messed up. - therese 6 years ago
Answers (2)
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Posted by:
AbhayR
6 years ago
Have you tried clearing cache?
Do you see any errors on the browser console ?
What version of IE are you using ?
Posted by:
therese
6 years ago
Yes, I cleared the cache and no errors on the browsers. We use IE 11.