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Is it possible to create a reminder email for due date notifications for help desk analysts

Please let me know if this is possible
Asked 6 years ago 515 views
2 Comments   [ + ] Show comments
  • Yes, it is possible, but you will need to create a Custom SQL Rule.

    E.G.

    https://www.itninja.com/question/sql-script-to-send-an-email-to-previous-ticket-owner - Channeler 6 years ago
  • Do you want an email sent to the technician if they have tickets due that day, or something else? - chucksteel 6 years ago

Answers (1)

Posted by: Hobbsy 6 years ago
Red Belt
0
Channeler....sorry surely that's an answer to Jtubbs question not a comment....

Yes, it is possible, but you will need to create a Custom SQL Rule.

E.G.

https://www.itninja.com/question/sql-script-to-send-an-email-to-previous-ticket-owner
 
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