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KACE Agents suddenly stop checking in until server reboot

Good morning,

Currently seeing an issue every now and then where we'll notice that the KACE agents stop checking into the KACE server (goes well past the 2 hour check-in rate) and the only way to fix it is to do a reboot of the KACE server. Upon reboot, check-ins start working again. 

Anyone else run into this?

Running 6.0.101864

Thanks!

1 Comment   [ + ] Show comment
  • We have the same problem, too. All devices stop inventory. The only way to fix it is a k1000 appliance restart. The Service Diagnostic show the following page.


    kverify - Version 0.5
    kverify start Mon Dec 8 14:16:10 CET 2014
    Verifying a K1000 Series
    [1] ok ... Running for K1000 Serial #:############# - Mon Dec 8 14:16:10 CET 2014
    [2] FAILED ... service - z.cron_server.sh running - Mon Dec 8 14:16:10 CET 2014
    [3] FAILED ... service - z.kbagentless.sh running - Mon Dec 8 14:16:10 CET 2014
    [4] FAILED ... service - z.kbagentless_cron.sh running - Mon Dec 8 14:16:10 CET 2014
    [5] FAILED ... service - z.kbinventory.sh running - Mon Dec 8 14:16:10 CET 2014
    [6] FAILED ... service - z.kbinventory_cron.sh running - Mon Dec 8 14:16:10 CET 2014
    [7] FAILED ... service - z.kbprovisioner.sh running - Mon Dec 8 14:16:10 CET 2014
    [8] FAILED ... service - z.kbprovisioner_cron.sh running - Mon Dec 8 14:16:10 CET 2014
    [9] FAILED ... service - z.kbpusher.sh running - Mon Dec 8 14:16:10 CET 2014
    [10] FAILED ... service - z.kbscanner.sh running - Mon Dec 8 14:16:10 CET 2014
    [11] FAILED ... service - z.kbscanner_cron.sh running - Mon Dec 8 14:16:10 CET 2014
    [12] ok ... service - z.kbserver.sh running - Mon Dec 8 14:16:10 CET 2014
    [13] FAILED ... service - z.kbsoftwareinventory.sh running - Mon Dec 8 14:16:10 CET 2014
    [14] FAILED ... service - z.kbsoftwareinventory_cron.sh running - Mon Dec 8 14:16:10 CET 2014
    [15] FAILED ... service - z.kbwaker.sh running - Mon Dec 8 14:16:10 CET 2014
    [16] FAILED ... service - z.khelpdeskmailnotifier.sh running - Mon Dec 8 14:16:10 CET 2014
    [17] FAILED ... service - z.kmsgprocess.sh running - Mon Dec 8 14:16:10 CET 2014
    [18] ok ... service - z.kmsgr.sh running - Mon Dec 8 14:16:10 CET 2014
    [19] ok ... service - z.konductor.sh running - Mon Dec 8 14:16:10 CET 2014
    [20] ok ... service - z.smarty_server.sh running - Mon Dec 8 14:16:10 CET 2014
    [21] ok ... service - z.sudo_server.sh running - Mon Dec 8 14:16:10 CET 2014
    [22] FAILED ... service - z.verify_app_key.sh running - Mon Dec 8 14:16:10 CET 2014
    [23] ok ... mysql - K1000 version (6.2.109330) - Mon Dec 8 14:16:10 CET 2014
    kverify end Mon Dec 8 14:16:10 CET 2014

    ***************************************************************************
    kverify FAIL:
    ***************************************************************************


    Does anyone have a solution for this problem? - Gerhart 9 years ago

Answers (2)

Answer Summary:
Posted by: chucksteel 10 years ago
Red Belt
1
I will very rarely see the AMPAgent service crash. Have you checked to see if the service is running before restarting? It is listed as Dell KACE Agent in services. 


Comments:
  • I am running the KACE Server as a virtual appliance - which is running as Linux - so not sure how to restart just that service? If you are referring to service on the workstations crashing - I would be surprised they all crash at the same time. - bpatton 10 years ago
    • Sorry, I misread your question and thought it was a few clients not checking in. If no clients are checking in then I would recommend contacting technical support. The appliance logs might indicate what the problem is but chances are it will be something that technical support needs to resolve. - chucksteel 10 years ago
Posted by: mjenner 9 years ago
Orange Belt
1
This is happening on 6.4 on k1000 appliance as well.

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