KACE Product Support

Hello,

I am new to the KBOX and so far have enjoyed using it. I have 202 client attached and in te past month I have had four clients all Windows 7 x64 reset itself. Basically from Inventory I notice that a system has not connected to the KBOX in a long period of time. The AMP connection shows red. I RD to the system in question and find that the smmp.conf file has lost all of it settings and is formatted incorrectly compared to functioning systems (for example the host line reads host=kbox) instead of our server. The smmp.log file fills up with errors that the file is formatted incorrectly. If I uninstall the client and reinstall then it works again.

The other interesting thing is lets say I type type dir from a command prompt in the KBOX directory and note the date/time of the smmp.conf file and then wait a minute or two. Then do another dir, the date / time changes. In fact it looks like the date/time of the file is always changing like it is in a loop rewriting the file always at 205 bytes.

Has anyone else run into this? What could possibly cause this?

thanks,
mitch