No default value on Categorie
Hi,
We use a K1000 Appliance, version 6.0.101863.
I would like to force the user to fill the category field when he create a ticket.
How can I do that ? Because the field is declared as needed but i have a default value, so he can open the ticket without changing the category.
So, can I have no default value for the category field ?
Thanks.
Br,
Alexandre
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
grayematter
10 years ago
We got around this by creating a category titled "Please select a category." This makes it very obvious that the selection was overlooked. We can easily report, select, and correct. Not ideal, but it works for us.
